Glowworm Cave Gift Shop: Guest Service Associate

Tourism Holdings Pty; Waitomo Caves; On-site; NZD 30,000 - 39,000; Part time

Job summary

Tourism Holdings Limited (thl) is seeking a casual Retail Assistant for the Waitomo Glowworm Caves Visitor Centre. You will provide hospitality and handle merchandise in the souvenir shop, ensuring a premium shopping experience for visitors.

Ideal candidates are friendly, confident, and energetic team players with a passion for the Waitomo area, ready to engage with guests from diverse backgrounds and share local knowledge.

Qualifications

• Excellent communication skills, both verbal and written.
• Experience in retail, sales, merchandising, or stockroom work is advantageous.
• Passion for the local area and a desire to showcase its hidden gems.
• Friendly, confident, and outgoing with the ability to start conversations easily.

Responsibilities

• Deliver exceptional customer service to all visitors.
• Stay up to date with Waitomo attractions, products, and services.
• Connect with visitors from diverse cultures and backgrounds.
• Offer helpful insights on the local area and North Island attractions.

Skills

Communication skills

Retail experience

Customer service

Team player

Job description

Tourism Holdings Limited (thl) is seeking a casual Retail Assistant for the Waitomo Glowworm Caves Visitor Centre. You will provide hospitality and handle merchandise in the souvenir shop, ensuring a premium shopping experience for visitors.

Ideal candidates are friendly, confident, and energetic team players with a passion for the Waitomo area, ready to engage with guests from diverse backgrounds and share local knowledge.