Retail Agency Business Partner - Central and Upper North Island

NZ Post; Hamilton; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Discount health insurance

Holiday home discounts

Retail discounts with partners

Employee Assistance programme

Job summary

NZ Post is seeking an Agency Business Partner based in the Central Waikato to support and strengthen its retail agency network across the Central and Upper North Island. You will build trusted partnerships with store owners and teams while driving service levels and operational performance.

Travel is a requirement, with regular trips across Meremere, the Bay of Plenty, Taupō and Taranaki, and a focus on commercial outcomes, franchise environments, and delivering great customer experiences.

Qualifications

• You're a commercially minded relationship builder who enjoys working with people and helping businesses succeed.
• You know how to influence positive change, have constructive conversations, and build credibility with a wide range of stakeholders.
• Experience working across multiple locations, balancing support, coaching and performance expectations to deliver results.
• Experience in a franchise or agency environment would stand you in good stead.

Responsibilities

• Building trusted partnerships with store owners, managers and teams.
• Coaching and supporting agency teams to grow capability and confidence.
• Using data and insights to identify opportunities for improved performance.
• Championing brand standards, product visibility and customer experience.
• Supporting new store openings and wider retail network initiatives.
• Helping partners navigate operational issues and find practical solutions.

Job description

Kōrero mō te tūranga - About the role

As an Agency Business Partner, you'll play a key role in supporting and strengthening NZ Post's retail agency network across the Central and Upper North Island. Based in the Central Waikato, you'll cover a large and diverse catchment spanning Meremere, the Bay of Plenty, Taupō and Taranaki regions, working closely with agency partners to help them deliver great customer experiences while achieving strong operational performance.

You'll Do This By

• Building trusted partnerships with store owners, managers and teams
• Coaching and supporting agency teams to grow capability and confidence
• Using data and insights to identify opportunities for improved performance
• Championing brand standards, product visibility and customer experience
• Supporting new store openings and wider retail network initiatives
• Helping partners navigate operational issues and find practical solutions

Mōu – About You

You're a commercially minded relationship builder who enjoys working with people and helping businesses succeed. You know how to influence positive change, have constructive conversations, and build credibility with a wide range of stakeholders.

You'll bring experience working across multiple locations, balancing support, coaching and performance expectations to deliver results. Whether you've come from a territory management, area management or multi-site retail leadership background, you'll understand what it takes to build strong partnerships while maintaining a focus on commercial outcomes. Experience working within a franchise or agency environment would stand you in good stead.

You'll Combine That With

• A knack for building trust quickly and maintaining long-term business relationships
• Sound commercial judgement and the ability to identify growth opportunities
• Confidence working autonomously and managing competing priorities across a large territory
• Strong problem-solving skills and a practical, solutions-focused approach
• An appreciation for local communities and the role NZ Post plays within them

You'll also have a full, clean New Zealand driver's licence and be based in the Central Waikato region. Given the size of the territory, you’ll be comfortable with regular travel, including typically 1-2 nights away from home each week.

He Aha Te Pai - What you’ll love about us!

Benefits

Our permanent employees enjoy a variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Access to special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Applications for this position close on 25 November 2026

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.