Retail Agency Business Partner - Central And Upper North Island

Nz Post; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted health insurance

Holiday home discounts

Retail partner discounts

Employee Assistance Programme

Job summary

NZ Post is seeking an Agency Business Partner to support and strengthen its retail agency network across the Central and Upper North Island. You will be the primary field-based contact for store owners, coaching agencies and driving performance with regular regional travel and overnight stays.

Based in Central Waikato, you’ll manage a wide catchment including Meremere, the Bay of Plenty, Taupō and Taranaki, ensuring excellent customer experiences while achieving operational goals.

Qualifications

• Experience building and sustaining partner relationships across multiple locations.
• Strong commercial acumen with ability to identify growth opportunities.
• Comfortable working autonomously with competing priorities across a large territory.

Responsibilities

• Build trusted partnerships with store owners, managers and teams.
• Coach and support agency teams to grow capability and confidence.
• Use data and insights to identify opportunities for improved performance.
• Champion brand standards, product visibility and customer experience.
• Support new store openings and wider retail network initiatives.

Skills

Relationship building

Commercial judgement

Autonomy

Multi-site leadership

Job description

Retail Agency Business Partner - Central and Upper North Island

• Be the face of NZ Post across a diverse network of agency partners
• Build strong relationships that drive performance, advocacy and growth
• Enjoy a field-based role with variety and travel across the region
• Based in central Waikato your portfolio is wide ranging

About the role

As an Agency Business Partner, you'll play a key role in supporting and strengthening NZ Post's retail agency network across the Central and Upper North Island. Based in the Central Waikato, you'll cover a large and diverse catchment spanning Meremere, the Bay of Plenty, Taupō and Taranaki regions, working closely with agency partners to help them deliver great customer experiences while achieving strong operational performance.

This is a highly relationship-focused role where you'll be the primary point of contact for store owners and teams. You'll spend much of your time out in the field, building trusted partnerships, providing coaching and practical support, and helping our agency network thrive. Travel is a significant part of the role, with regular regional travel and typically 1-2 nights away from home each week.

• Building trusted partnerships with store owners, managers and teams
• Coaching and supporting agency teams to grow capability and confidence
• Using data and insights to identify opportunities for improved performance
• Championing brand standards, product visibility and customer experience
• Supporting new store openings and wider retail network initiatives
• Helping partners navigate operational issues and find practical solutions

About you

You're a commercially minded relationship builder who enjoys working with people and helping businesses succeed. You know how to influence positive change, have constructive conversations, and build credibility with a wide range of stakeholders. You'll bring experience working across multiple locations, balancing support, coaching and performance expectations to deliver results. Whether you've come from a territory management, area management or multi-site retail leadership background, you'll understand what it takes to build strong partnerships while maintaining a focus on commercial outcomes. Experience working within a franchise or agency environment would stand you in good stead. You'll combine that with:

• A knack for building trust quickly and maintaining long-term business relationships
• Sound commercial judgement and the ability to identify growth opportunities
• Confidence working autonomously and managing competing priorities across a large territory
• Strong problem-solving skills and a practical, solutions-focused approach
• An appreciation for local communities and the role NZ Post plays within them

You’ll also have a full, clean New Zealand driver's licence and be based in the Central Waikato region. Given the size of the territory, you’ll be comfortable with regular travel, including typically 1-2 nights away from home each week.

What you’ll love about us!

We’re passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our permanent employees enjoy a variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Access to special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Hiahia?

Interested? Come and join the whanau! Keen to connect communities? If you enjoy getting out, meeting people, and supporting businesses face-to-face, this role offers plenty of variety and autonomy.

Other details

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.

Applications for this position close on 25 November 2026.

We won't consider candidates through agencies unless this has been previously approved.

NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.