Restaurant Supervisor: Lead Service & Guest Experience

The Bannockburn Hotel; Wellington; On-site; NZD 52,000 - 65,000; Full time

Job summary

The Bannockburn Hotel in Bannockburn, South Island, seeks a Restaurant Supervisor to oversee the day-to-day operation of our restaurant, ensuring exceptional service standards and a welcoming atmosphere for locals and visitors alike.

You will lead front-of-house teams, manage bookings, and ensure food safety and licensing compliance, while collaborating with the kitchen and ownership to drive business performance.

Qualifications

• Experience in a Restaurant Supervisor role.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Ability to remain calm and organised during busy service periods.

Responsibilities

• Managing daily restaurant operations and service delivery
• Managing online bookings and forward bookings and taking control of the restaurant
• Ensuring compliance with food safety, health and safety, and licensing requirements
• Handling customer enquiries and resolving issues professionally
• Working closely with the kitchen and ownership team to drive business performance
• Maintaining high presentation and cleanliness standards throughout the venue

Skills

Leadership

People management

Customer service

Operations management

Job description

The Bannockburn Hotel in Bannockburn, South Island, seeks a Restaurant Supervisor to oversee the day-to-day operation of our restaurant, ensuring exceptional service standards and a welcoming atmosphere for locals and visitors alike.

You will lead front-of-house teams, manage bookings, and ensure food safety and licensing compliance, while collaborating with the kitchen and ownership to drive business performance.