Restaurant Supervisor

The Bannockburn Hotel; Wellington; On-site; NZD 52,000 - 65,000; Full time

Job summary

The Bannockburn Hotel in Bannockburn, South Island, seeks a Restaurant Supervisor to oversee the day-to-day operation of our restaurant, ensuring exceptional service standards and a welcoming atmosphere for locals and visitors alike.

You will lead front-of-house teams, manage bookings, and ensure food safety and licensing compliance, while collaborating with the kitchen and ownership to drive business performance.

Qualifications

• Experience in a Restaurant Supervisor role.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Ability to remain calm and organised during busy service periods.

Responsibilities

• Managing daily restaurant operations and service delivery
• Managing online bookings and forward bookings and taking control of the restaurant
• Ensuring compliance with food safety, health and safety, and licensing requirements
• Handling customer enquiries and resolving issues professionally
• Working closely with the kitchen and ownership team to drive business performance
• Maintaining high presentation and cleanliness standards throughout the venue

Skills

Leadership

People management

Customer service

Operations management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Bannockburn Hotel – Bannockburn, South Island

As Restaurant Supervisor, you will oversee the day-to-day operation of our restaurant, ensuring exceptional service standards, smooth operations, and a welcoming atmosphere for locals and visitors alike.

Key responsibilities

Managing daily restaurant operations and service delivery

Managing online bookings and forward bookings and taking control of the restaurant

Ensuring compliance with food safety, health and safety, and licensing requirements

Handling customer enquiries and resolving issues professionally

Working closely with the kitchen and ownership team to drive business performance

Maintaining high presentation and cleanliness standards throughout the venue

About you

Previous experience in a Restaurant Supervisor role

Strong leadership and people management skills

Excellent communication and customer service abilities

Ability to remain calm and organised during busy service periods

A positive, hands‑on attitude and willingness to lead from the front