Restaurant Ops Manager: Budgets, FoH & Guest Experience

Steris; Auckland; On-site; NZD 45,000 - 65,000; Full time

Job summary

First Pacific Capital New Zealand Limited, operating as Katsu Tei, in Auckland, seeks two Assistant Managers to join the team. You will manage budgets, rosters, and cash procedures while leading front of house staff to deliver high standards of service.

You will also coordinate marketing activities, oversee beverage lists, and ensure compliance with alcohol regulations, food quality, and customer satisfaction. A proactive, customer-focused approach is essential.

Qualifications

• Experience setting and managing budgets and staff rosters.
• Ability to implement cash handling procedures and maintain records.
• Experience training front of house staff to meet high service standards.
• Strong customer service focus with problem-solving skills.

Responsibilities

• Maintain profitable restaurant operation across front of house and back of house.
• Organise marketing and promotional activities.
• Plan and manage beverage lists.
• Arrange equipment purchases and repairs.
• Ensure compliance with host responsibility practices and alcohol regulations.
• Ensure high-quality food/beverage presentation and service standards.
• Address customer enquiries and resolve complaints promptly.

Skills

Budget management

Staff rostering

Cash handling procedures

Front of house training

Customer service

Job description

First Pacific Capital New Zealand Limited, operating as Katsu Tei, in Auckland, seeks two Assistant Managers to join the team. You will manage budgets, rosters, and cash procedures while leading front of house staff to deliver high standards of service.

You will also coordinate marketing activities, oversee beverage lists, and ensure compliance with alcohol regulations, food quality, and customer satisfaction. A proactive, customer-focused approach is essential.