Restaurant Manager

TEMY MANAGEMENT LIMITED T/A Kajiken; New Zealand; On-site; NZD 60,000 - 82,000; Full time

Job summary

AQUION HOLDING LIMITED, trading as Kajiken Rosedale, seeks an experienced Restaurant Manager to oversee daily operations, ensure superb customer service, and uphold high standards of food and service delivery in an Asian cuisine setting.

The role requires strong leadership, organizational and interpersonal skills, with NZ residence or valid work visa preferred. You will supervise staff, optimize resources and implement policies in a busy hospitality environment.

Qualifications

• 2+ years in hospitality or NZQCF Level 5+ in the field.
• Excellent communication and leadership skills, ability to motivate a diverse team.
• Strong decision-making and problem-solving abilities in high-pressure situations.
• Flexible hours including evenings, weekends and holidays; 40–60 hours per week.

Responsibilities

• Supervise and coordinate restaurant staff to ensure smooth operations.
• Manage resources, staffing, inventory and equipment to meet objectives.
• Ensure health and safety, food safety standards and licensing compliance.
• Train staff on customer service, food prep techniques and policies.
• Monitor food quality, presentation and service to uphold standards.
• Handle customer inquiries and resolve issues professionally and promptly.
• Contribute to marketing and promotions to attract and retain customers.
• Manage reservations, seating and waitlists to optimise turnover.
• Collaborate with owners, head chef and management to implement policies.
• Conduct regular inspections for cleanliness and hygiene.

Skills

Leadership

Communication

Team motivation

Decision making

Education

NZQCF Level 5 or higher

Bachelor’s degree acceptable

Job description

Our Asian Cuisine restaurant-Kajiken, Rosedale branch, is seeking ONE experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and maintaining high standards of quality in food and service delivery. This role requires strong leadership, organizational, and interpersonal skills, as well as a deep understanding of Asian cuisine and culture.

Kajiken-Rosedale is a trading name operating under the registered company AQUION HOLDING LIMITED, and recruitment for the Kajiken Rosedale branch refers to recruitment by AQUION HOLDING LIMITED.

Key Responsibilities:

• Supervise and coordinate the activities of restaurant staff, including servers, chefs, and kitchen assistants, to ensure efficient and smooth operation.
• Manage and optimize restaurant resources, including staffing levels, inventory, and equipment, to meet business objectives and customer demands.
• Ensure compliance with health and safety regulations, food safety standards, and licensing requirements at all times.
• Train and mentor staff members on customer service protocols, food preparation techniques, and restaurant policies and procedures.
• Monitor and maintain the quality of food products, presentation, and service delivery to uphold the restaurant's reputation for excellence.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
• Assist in developing and implementing marketing and promotional strategies to attract and retain customers, including special events and menu offerings.
• Manage reservation systems, seating arrangements, and waitlist management to optimize table turnover and guest satisfaction.
• Collaborate with the restaurant owners, head chef, and other management team members to develop and implement operational policies and procedures.
• Conduct regular inspections of the restaurant premises, equipment, and facilities to ensure cleanliness, maintenance, and compliance with hygiene standards.

Qualifications and Experience:

• At least two years of relevant work experience in the hospitality industry is required, or a relevant qualification at NZQCF Level 5 or higher. No specific major is required if the candidate holds a bachelor's degree or higher.
• Excellent communication and leadership skills, with the ability to motivateand inspire a diverse team.
• Sound decision-making and problem-solving abilities in high-pressuresituations.
• Ability to work flexible hours, including evenings, weekends, and holidays,as required by the nature of the hospitality industry.
• You will be required to work for a minimum of 40 hours and a maximum of 60 hours per week.

Applicants for this position should have NZ residence or a valid NZ work visa. Please tell us your visa status when applying for this role.