Restaurant Assistant Manager — Lead & Elevate Hospitality

Wai Hospitality Group; Queenstown; On-site; NZD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive pay 33–36 NZD/hour

Performance Incentive Program

Rostered shifts across Mon–Sun

Staff meal and drink

40% staff discount across Wai venues

Development opportunities

Accommodation assistance may be broker

Job summary

Wai Hospitality Group seeks an Assistant Manager to oversee Queenstown's Public Italian Kitchen, Finz Seafood & Grill, and Bella Cucina. You will lead front-of-house operations, mentor a high-performing team, and ensure exceptional hospitality across venues.

The ideal candidate has 3+ years in hospitality with leadership, a current Manager's Certificate, and experience with POS and rostering systems. You will drive reservations, guest inquiries, and safety compliance.

Qualifications

• Minimum 3 years in hospitality with leadership experience.
• Current Manager's Certificate.
• Experience using hospitality POS and rostering systems.
• Understanding of health and safety, food safety and host responsibility.
• Passion for food and hospitality.
• Customer service orientation and teamwork.
• Excellent communication and teamwork skills.

Responsibilities

• Organise and manage FOH shift operations with guest focus.
• Train and develop quality staff.
• Handle reservations and function inquiries professionally.
• Respond to guest complaints promptly and efficiently.
• Cashiering and daily takings balancing.
• Monitor KPI's and implement improvement strategies.
• Ensure liquor licensing, H&S, food safety compliance.
• Manage stock orders through CRM system.
• Oversee staff performance and conduct when needed.

Skills

Leadership experience

Customer service

Communication

Team leadership

POS systems

Roster management

Health & safety knowledge

Host responsibility

Education

Manager's Certificate

Tools

Loaded

BambooHR

Job description

Wai Hospitality Group seeks an Assistant Manager to oversee Queenstown's Public Italian Kitchen, Finz Seafood & Grill, and Bella Cucina. You will lead front-of-house operations, mentor a high-performing team, and ensure exceptional hospitality across venues.

The ideal candidate has 3+ years in hospitality with leadership, a current Manager's Certificate, and experience with POS and rostering systems. You will drive reservations, guest inquiries, and safety compliance.