Restaurant Manager — Lead Service & Growth in Queenstown

Wolf Hospitality Group; Queenstown; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discounts across 12 venues in 16

Growth opportunities within the group

Local partnerships discounts (gym,Wine

Milford Sound discounts

Job summary

Wolf Hospitality Group in Queenstown, New Zealand, seeks a proactive Restaurant Manager to ensure smooth front-of-house operations and exceptional guest service. You will oversee daily service, maintain cleanliness and presentation, manage POS and cash handling, and support staff performance.

The role includes rostering, inventory control, guest satisfaction, and staff training while upholding company standards.

Qualifications

• Strong hospitality background with supervisory experience.
• Excellent communication, leadership, and organizational skills.
• Flexible availability, including evenings and weekends.
• Proficient in POS and cash handling procedures.
• 2 years experience.

Responsibilities

• Ensure excellent food and beverage service and guest satisfaction.
• Supervise daily operations and staff performance.
• Maintain cleanliness, stock levels, and equipment functionality.
• Handle customer complaints and resolve issues professionally.
• Accurately process payments and reconcile end-of-shift cash and financial transactions.
• Prepare rosters, inventory orders, and event preparation.
• Take reservations, greet guests and assist in taking orders.
• Uphold and comply with food safety and health regulations.
• Contribute to team training, meetings, and a positive work environment.
• Knowledge of coffee and beverages and be able to produce with quality and speed.
• Understanding of all the equipment behind the bar and how it all works correctly and ensure that it is maintained at all times.
• Knowledge, understanding and creation of the restaurants food and beverage menu.
• Serve customers promptly in a friendly manner.
• Attend to all customer queries courteously and efficiently.
• Follow NZ Health and Safety regulations and Food Control Plan.
• Attend and host staff meetings.

Skills

Leadership

Communication

Hospitality experience

POS & cash handling

Roster management

Staff training

Tools

POS systems

Job description

Wolf Hospitality Group in Queenstown, New Zealand, seeks a proactive Restaurant Manager to ensure smooth front-of-house operations and exceptional guest service. You will oversee daily service, maintain cleanliness and presentation, manage POS and cash handling, and support staff performance.

The role includes rostering, inventory control, guest satisfaction, and staff training while upholding company standards.