Guest Experience Pro | 40% Staff Discount & Growth

Wai-Hospitality-Group; Queenstown; On-site; NZD 34,000 - 39,000; Full time

Benefits offered by this job

Staff meals

Staff discount

Accommodation assistance

Career progression

Professional development

Job summary

Wai Hospitality Group is seeking Hospitality Superstars to join three Queenstown venues—Public Italian Kitchen, Finz Seafood & Grill, and Bella Cucina. You will deliver warm, professional service and contribute to busy, guest-focused shifts across a dynamic team.

We value a genuine passion for food and hospitality, excellent communication, and teamwork. Benefits include competitive hourly pay, full-time permanent employment, rostered shifts, staff meals, and 40% staff discount across Wai venues.

Qualifications

• 6–12 months experience in hospitality or similar role involving customer service and sales.
• A genuine passion for food and hospitality.
• Passionate about customer service and committed to high standards.
• Excellent communication and teamwork skills.

Responsibilities

• Deliver exceptional guest experiences through friendly, professional service.
• Welcome guests, take orders, and serve food and beverages.
• Work as part of a high-performing team to keep service running smoothly.
• Maintain high standards of presentation, food safety, and health and safety.
• Contribute to customer satisfaction and the achievement of restaurant goals.

Skills

Customer service

Communication skills

Teamwork

Sales

Job description

Wai Hospitality Group is seeking Hospitality Superstars to join three Queenstown venues—Public Italian Kitchen, Finz Seafood & Grill, and Bella Cucina. You will deliver warm, professional service and contribute to busy, guest-focused shifts across a dynamic team.

We value a genuine passion for food and hospitality, excellent communication, and teamwork. Benefits include competitive hourly pay, full-time permanent employment, rostered shifts, staff meals, and 40% staff discount across Wai venues.