Operations & Service Lead

Amisfield; Queenstown; On-site; NZD 65,000 - 80,000; Full time

Job summary

A renowned restaurant in Queenstown is seeking a capable Duty Manager to lead the front-of-house team in delivering exceptional service. The role requires a current Manager's Certificate and experience in a supervisory role within a busy food and beverage environment. Ideal candidates will possess strong leadership skills, an understanding of service flow, and a guest-first approach. This is a hands-on opportunity to influence the dining experience and mentor a dedicated team.

Qualifications

• Experience in a duty manager or supervisory role in a busy F&B environment.
• Strong leadership and hands-on service delivery.
• Deep understanding of NZ hospitality regulations.

Responsibilities

• Drive smooth daily operations and uphold service excellence.
• Act as a key point of leadership during service.
• Coach staff on product knowledge and service style.
• Oversee compliance with liquor licensing and health and safety standards.
• Contribute to enhancing the food and beverage experience.

Skills

Leadership and communication

Product knowledge

Guest-first approach

Service flow understanding

Team coordination

Education

Current Manager’s Certificate

Job description

A renowned restaurant in Queenstown is seeking a capable Duty Manager to lead the front-of-house team in delivering exceptional service. The role requires a current Manager's Certificate and experience in a supervisory role within a busy food and beverage environment. Ideal candidates will possess strong leadership skills, an understanding of service flow, and a guest-first approach. This is a hands-on opportunity to influence the dining experience and mentor a dedicated team.