Resolution & Privacy Coordinator (6-Month Fixed Term)

AIA; Auckland; Híbrido; NZD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work options

Competitive rewards

Learning programs

Resumo da oferta

AIA New Zealand is seeking a Resolution & Privacy Coordinator for a six-month fixed-term contract in Auckland. You will support the Resolution & Quality Assurance team, investigate escalated customer complaints, and coordinate Privacy Act requests with care and accuracy.

You will collaborate with various stakeholders to gather information, deliver fair outcomes, and improve complaint and privacy processes. AIA offers flexible working options, competitive rewards, and access to continuous

Qualificações

• Strong analytical skills with high attention to detail.
• Clear, professional communication tailored to different audiences.
• Customer-focused mindset with integrity and sound judgment.
• Experience building relationships with stakeholders and managing priorities.

Responsabilidades

• Investigate escalated customer complaints and support fair resolutions.
• Coordinate Privacy Act requests and complaint escalations to meet deadlines.
• Collaborate with business teams to gather information and resolve issues.
• Review complex information to support accurate decisions and clear communications.
• Improve complaint and privacy processes to enhance efficiency and trust.

Conhecimentos

Analytical skills

Attention to detail

Clear communication

Stakeholder collaboration

Organisational/time management

Descrição da oferta de emprego

AIA New Zealand is seeking a Resolution & Privacy Coordinator for a six-month fixed-term contract in Auckland. You will support the Resolution & Quality Assurance team, investigate escalated customer complaints, and coordinate Privacy Act requests with care and accuracy.

You will collaborate with various stakeholders to gather information, deliver fair outcomes, and improve complaint and privacy processes. AIA offers flexible working options, competitive rewards, and access to continuous