Corporate Solutions & Relationship Specialist

AIA NZ; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

AIA NZ is seeking a Corporate Solutions Coordinator to deliver a seamless experience for corporate customers and advisers. You will be the operational contact, building trusted relationships with advisers, third-party administrators, and internal teams while managing and supporting group schemes from end to end.

This role emphasizes attention to detail and proactive service improvements. You’ll grow your knowledge of AIA’s products, systems, and operations within a supportive team and have

Qualifications

• Experience coordinating administrative or operational activities and delivering high-quality customer service outcomes.
• Strong communication and relationship-building skills with diverse stakeholders.
• Excellent attention to detail and ability to manage multiple priorities.
• Proactive mindset with a focus on improving efficiency and customer experience.
• Comfort using technology, systems, and processes to deliver accurate outcomes.
• Insurance industry knowledge or group insurance schemes/adviser networks is a plus.

Responsibilities

• Coordinate administrative or operational activities to deliver a seamless customer experience.
• Build and maintain relationships with advisers, third-party administrators, and internal teams.
• Resolve operational queries to maintain service quality and satisfaction.
• Monitor account activity and identify opportunities to improve efficiency and support customer needs.
• Contribute to process, product, and service improvements to strengthen performance and outcomes.
• Communicate clearly with stakeholders to ensure confidence and transparency.

Job description

AIA NZ is seeking a Corporate Solutions Coordinator to deliver a seamless experience for corporate customers and advisers. You will be the operational contact, building trusted relationships with advisers, third-party administrators, and internal teams while managing and supporting group schemes from end to end.

This role emphasizes attention to detail and proactive service improvements. You’ll grow your knowledge of AIA’s products, systems, and operations within a supportive team and have