Corporate Solutions Coordinator (12 months fixed term)

AIA Services New Zealand Limited; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangement

Mentorship and development programs

Competitive rewards

Job summary

AIA seeks a Corporate Solutions Coordinator in Auckland to ensure a seamless experience for corporate clients and advisers. You will act as a key operational contact, coordinating group schemes and supporting internal teams for end-to-end service delivery.

You will build strong relationships with advisers, TPAs, and colleagues while identifying improvements to processes, products, and customer outcomes. A collaborative, detail-focused role with growth opportunities in a supportive team.

Qualifications

• Experience coordinating administrative or operational activities and delivering high-quality customer service outcomes.
• Strong communication and relationship-building skills with diverse stakeholders.
• Excellent attention to detail and ability to manage multiple priorities.
• Proactive mindset with a focus on process improvements.

Responsibilities

• Manage and administer Corporate Solutions group schemes end-to-end.
• Build strong relationships with advisers, TPAs, and internal teams.
• Resolve operational queries promptly to maintain service quality.
• Monitor account activity and identify efficiency improvements.
• Contribute to process, product, and service enhancements.
• Communicate clearly with stakeholders to build confidence and transparency.

Skills

Customer service focus

Communication

Attention to detail

Relationship-building

Multitasking

Proactive mindset

Job description

As a Corporate Solutions Coordinator, you will play an important role in delivering a seamless experience for AIA’s Corporate Solutions customers and advisers. Acting as a key operational contact, you will build trusted relationships with advisers, third‑party administrators, and internal teams while managing and supporting group schemes from end to end. This is a collaborative role where your attention to detail, communication skills, and proactive approach help ensure exceptional service outcomes. You will also have opportunities to contribute to process improvements, enhance customer experiences, and grow your knowledge of AIA’s products, systems, and operations within a supportive team environment.

Your Impact

• Manage and administer Corporate Solutions group schemes to deliver a seamless end‑to‑end customer experience
• Build strong relationships with advisers, third‑party administrators, and internal teams to support effective collaboration and service delivery
• Resolve operational queries and issues promptly, helping maintain service quality and customer satisfaction
• Monitor account activity and proactively identify opportunities to improve efficiency and support customer needs
• Contribute to process, product, and service enhancements that strengthen operational performance and customer outcomes
• Communicate clearly and consistently with stakeholders to create confidence, transparency, and positive experiences

Your Capabilities

• You have experience coordinating administrative or operational activities and delivering high‑quality customer service outcomes
• You bring strong communication and relationship‑building skills that enable you to work effectively with a variety of stakeholders
• You have excellent attention to detail and take ownership of your work while managing multiple priorities
• You bring a proactive mindset and enjoy identifying improvements that enhance efficiency and customer experience
• You have confidence using technology, systems, and processes to support accurate and timely outcomes
• It is great if you have experience within the insurance industry or knowledge of group insurance schemes and adviser networks

Your Life at AIA

In return for your energy and ambition, you’ll gain access to hands‑on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].

Recruitment Agencies

Our Talent team does not require any recruitment agency support.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up‑to‑date.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what better looks like. View our AIA LinkedIn page Bring your difference to AIA