Residential Front Desk & Community Concierge

Wolfbrook Property Management; Ōtara-Papatoetoe; On-site; NZD 42,000 - 58,000; Full time

Job summary

Wolfbrook Group in Auckland is seeking a professional Front Desk Coordinator to be the welcoming face of our residential tower. You will handle front desk duties, greet residents and visitors, and support building operations with a service-first mindset.

This hands-on role blends customer service, administration and coordination of daily operations, requiring strong communication, multitasking and a calm, friendly approach in a busy environment.

Qualifications

• High School Diploma or equivalent qualification.
• Previous experience in customer service, reception or administration preferred.
• Basic knowledge of office procedures and administrative functions.
• Experience using Microsoft Office and other general office software.
• Strong verbal and written communication skills.
• Excellent organisational and time-management skills with ability to multitask.

Responsibilities

• Welcome and assist residents, owners, visitors and contractors in a professional, friendly and approachable manner.
• Manage incoming phone calls, emails and general enquiries, ensuring timely and effective responses.
• Maintain a clean, tidy and professional front desk and reception area.
• Deliver exceptional customer service and ensure resident enquiries and concerns are handled promptly.
• Register and direct visitors and contractors in accordance with building security procedures.
• Assist residents with general enquiries, service requests and building-related matters.

Skills

People oriented

Customer service focus

Communication skills

Organisational skills

Multitasking

Calm under pressure

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Wolfbrook Group in Auckland is seeking a professional Front Desk Coordinator to be the welcoming face of our residential tower. You will handle front desk duties, greet residents and visitors, and support building operations with a service-first mindset.

This hands-on role blends customer service, administration and coordination of daily operations, requiring strong communication, multitasking and a calm, friendly approach in a busy environment.