Front Desk Coordinator

Wolfbrook Property Management; Ōtara-Papatoetoe; On-site; NZD 42,000 - 58,000; Full time

Job summary

Wolfbrook Group in Auckland is seeking a professional Front Desk Coordinator to be the welcoming face of our residential tower. You will handle front desk duties, greet residents and visitors, and support building operations with a service-first mindset.

This hands-on role blends customer service, administration and coordination of daily operations, requiring strong communication, multitasking and a calm, friendly approach in a busy environment.

Qualifications

• High School Diploma or equivalent qualification.
• Previous experience in customer service, reception or administration preferred.
• Basic knowledge of office procedures and administrative functions.
• Experience using Microsoft Office and other general office software.
• Strong verbal and written communication skills.
• Excellent organisational and time-management skills with ability to multitask.

Responsibilities

• Welcome and assist residents, owners, visitors and contractors in a professional, friendly and approachable manner.
• Manage incoming phone calls, emails and general enquiries, ensuring timely and effective responses.
• Maintain a clean, tidy and professional front desk and reception area.
• Deliver exceptional customer service and ensure resident enquiries and concerns are handled promptly.
• Register and direct visitors and contractors in accordance with building security procedures.
• Assist residents with general enquiries, service requests and building-related matters.

Skills

People oriented

Customer service focus

Communication skills

Organisational skills

Multitasking

Calm under pressure

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Wolfbrook Group is seeking a professional, friendly and highly organized Front Desk Coordinator to join our team and be the welcoming face of our residential tower.

As the first point of contact for residents, owners, visitors, contractors and other stakeholders, you will play an important role in creating a positive living experience and ensuring the smooth day-to-day operation of the building.

This is a varied, hands-on position that combines front desk management, customer service, building operations and administrative support. The successful candidate will be someone who genuinely enjoys working with people, takes pride in delivering exceptional service and can confidently manage competing priorities in a busy residential environment.

Key Responsibilities

Welcome and assist residents, owners, visitors and contractors in a professional, friendly and approachable manner.

Manage incoming phone calls, emails and general enquiries, ensuring timely and effective responses.

Maintain a clean, tidy and professional front desk and reception area.

Deliver exceptional customer service and ensure resident enquiries and concerns are handled promptly.

2. Resident & Visitor Assistance

Register and direct visitors and contractors in accordance with building security procedures.

Assist residents with general enquiries, service requests and building-related matters.

Manage the receipt, distribution and delivery of mail and packages.

Assist residents with lockout requests during business hours.

Communicate important building updates and information to residents in a timely manner.

3. Building Operations Support

Manage the building access and key system, including programming keys and arranging access for residents and contractors.

Assist Building Management with reviewing and downloading CCTV footage when required for investigations.

Monitor and assist in maintaining the cleanliness and presentation of the building's ground floor and communal areas.

Support car park management, including coordinating vehicle towing or clamping and reporting parking breaches in accordance with building procedures.

4. Property Management Support

Conduct residential property viewings in accordance with the rostered schedule.

Assist letting agents with processing tenancy applications and related administrative requirements.

Liaise with property management teams to support the efficient management of residential tenancies.

5. Administration & General Support

Provide administrative support to Building and Property Management teams, including data entry, filing and maintaining accurate records.

Maintain effective communication with colleagues, management, contractors and external stakeholders.

Assist with coordinating building events and resident activities.

Undertake additional administrative and operational duties as required.

About You

We are looking for someone who is naturally people-oriented, takes initiative and enjoys being part of a team. You will bring a positive attitude, strong attention to detail and the ability to remain calm and professional in a busy environment.

The ideal candidate will demonstrate:

A High School Diploma or equivalent qualification.

Previous experience in customer service, reception or administration (preferred).

Basic knowledge of office procedures and administrative functions.

Experience using Microsoft Office and other general office software.

Strong verbal and written communication skills.

Excellent organisational and time-management skills, with the ability to multitask and prioritise competing demands.

Strong interpersonal skills and the confidence to communicate with people from diverse backgrounds.

Effective problem-solving and conflict-resolution abilities.

The ability to remain composed and professional under pressure.

A proactive, adaptable and solutions-focused approach to work.

A high standard of personal presentation and professionalism.

A genuine passion for helping people and delivering outstanding customer service.

Experience in property management, residential building operations or a similar environment will be an advantage.

Why Join Wolfbrook Group?

This is an excellent opportunity to become part of a growing property organisation and play a key role in the day-to-day experience of residents within our residential community.

You will enjoy a varied role where no two days are the same, with opportunities to develop your skills across customer service, building operations and property management.

Wolfbrook Group
Creating exceptional places to live.