Resident Experience Manager| Paraparaumu (Kapiti Village)

Metlifecare; Wellington; On-site; NZD 30,000 - 40,000; Part time

Benefits offered by this job

Paid wellness days

Birthday leave

Health Insurance

Parental leave

KiwiSaver

EAP

Refer a friend incentive up to $1500

Online training modules

Education and Training Support

Job summary

Metlifecare in Paraparaumu seeks a dynamic Resident Experience Manager to organise social events and foster a welcoming village.

This part-time role (22 hours per week, Tue-Fri 10am-4pm) focuses on encouraging resident connection, onboarding, and village communications, with a strong emphasis on wellbeing and dignity.

Join a values-led team offering staff benefits and the chance to help residents enjoy an active, supportive retirement community.

Qualifications

• Experience in events, customer experience, hospitality, community engagement, or a similar people-focused role.
• Highly organised, and confident building relationships with a wide range of people.
• Love creating memorable and meaningful connections.

Responsibilities

• Plan and deliver events, outings, and experiences that create a thriving community atmosphere.
• Foster resident wellbeing, inclusion, and connection across all areas of village life.
• Coordinate onboarding initiatives including welcome experiences, introductions, and buddy programmes.
• Manage village communications, newsletters, digital platforms, and resident engagement tools.
• Support residents to access wellness and assisted living services while maintaining independence and dignity.
• Build strong relationships with residents, families, local community groups, and service providers.
• Champion a resident-first culture and help bring the unique “village vibe” to life every day.

Skills

Event planning

Hospitality

Community engagement

Digital literacy

Relationship building

Organisational skills

Tools

Newsletters

Engagement tools

Digital platforms

Job description

• Deliver exceptional resident experiences - strong focus on organising and planning of social activities and outings
• Permanent role - Tues - Fri (22 hours per week)
• Excellent Staff Benefits on Offer!

Are you passionate about people, community, and creating exceptional experiences?

About the role

We are seeking a dynamic Resident Experience Manager to help continue to shape our vibrant and welcoming Kapiti Village in Paraparaumu. This is a village where our residents feel connected, supported, and truly at home.

This is a hands-on role where no two days are the same. Primarily this role is responsible for coordinating and managing engaging social events for our residents and supporting residents through key life transitions, building a strong sense of belonging across the village.

Shift: Tues - Fri (10am - 4pm) 22 hours per week

Key Responsibilities include:

• Plan and deliver events, outings, and experiences that create a thriving community atmosphere.
• Foster resident wellbeing, inclusion, and connection across all areas of village life.
• Coordinate onboarding initiatives including welcome experiences, introductions, and buddy programmes.
• Manage village communications, newsletters, digital platforms, and resident engagement tools.
• Support residents to access wellness and assisted living services while maintaining independence and dignity.
• Build strong relationships with residents, families, local community groups, and service providers.
• Champion a resident-first culture and help bring the unique “village vibe” to life every day.

About you:

We are seeking a vibrant, enthusiastic person, who has excellent planning and coordination skills. Along with your passion for people, you are digitally savvy and have:

• Experience in events, customer experience, hospitality, community engagement, or a similar people-focused role.
• Highly organised, and confident building relationships with a wide range of people.
• Love creating memorable and meaningful connections.

If you’re ready to make every day better for our residents and be part of a supportive, values-led team — we’d love to hear from you.

About Us

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,300 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. Metlifecare currently operates over 36 villages located around New Zealand and employs over 2000 staff.

Staff Benefits Include:

• Paid wellness days per annum
• 1 paid day of leave to celebrate your birthday each year
• Health Insurance - automatic cover free to all permanent staff
• 26 weeks of parental leave on full pay and 5 days paid leave for partners
• KiwiSaver payments continued for those opted in over the age of 65 years
• Employee assistance program (EAP)
• Refer a friend incentive of up to $1500*
• Access to thousands of online training modules and courses from some of the world's leading learning specialists
• Education, Development and Training Support

Please note that identification and work eligibility documentation is required with your application.