Resident Services Manager

Oceania Group; Blenheim; On-site; NZD 70,000 - 90,000; Full time

Job summary

Oceania Group is seeking a full-time, permanent Resident Services Manager for Redwood Village in Blenheim. This role leads resident services across activities, dining, housekeeping and front-of-house, building trusted relationships with residents and families.

You'll support the General Manager with occupancy initiatives, prospective enquiries and community connections, while ensuring a welcoming and well-organised environment for older residents and their loved ones.

Qualifications

• Experience in aged care, community services, hospitality or retail with a focus on customer service.
• Ability to lead a customer-facing team and maintain high service standards.
• Strong organisation skills with excellent attention to detail.
• Proven communication skills and relationship-building with residents, families and colleagues.
• Full NZ driver licence and eligibility to work in New Zealand.

Responsibilities

• Lead resident services across activities, dining, housekeeping and front-of-house.
• Build trusted relationships with residents and families; be a key day-to-day contact.
• Lead and support the team to deliver high standards of service and care.
• Assist General Manager with prospective resident enquiries, tours and occupancy initiatives.
• Develop activities and experiences to support wellbeing and participation.
• Coordinate resident surveys and drive improvements from feedback.
• Collaborate with kitchen team for hospitality-led dining; oversee housekeeping quality.
• Build community connections and support volunteer programmes.
• Keep resident services organised with attention to detail.

Skills

Aged care

Customer service

Team leadership

Organisation

Communication

Driver licence

Tools

Microsoft Office

Job description

The role

Our Redwood Village in Blenheim is looking for a full-time, permanent Resident Services Manager to join their dedicated team.

This is a varied, people-focused leadership role at the heart of village life. You’ll help create a welcoming, well-organised environment where our residents and their families feel known, supported and at home.

We’re looking for someone who brings natural care and empathy to the way they work, alongside strong organisation and attention to detail. You’ll lead key resident services across the village, build trusted relationships with residents and families, and support the General Manager with prospective resident enquiries, occupancy and connections within the local community.

This is a Monday to Friday role, working 8.30am-5.00pm, 80 hours per fortnight.

What you’ll be doing:

• Leading the resident experience across activities, dining, housekeeping and front-of-house services
• Building genuine, trusted relationships with residents and their families and being a key point of contact for day-to-day matters
• Leading and supporting your team to deliver consistently high standards of service and care
• Supporting the General Manager with prospective resident enquiries, tours, follow-ups and initiatives that help drive occupancy
• Developing engaging activities and experiences that support resident wellbeing, connection and participation
• Coordinating the resident survey programme and turning feedback into meaningful improvements
• Working closely with our kitchen team to create a welcoming, hospitality-led dining experience
• Overseeing housekeeping services to ensure resident and communal spaces are presented to a high standard
• Building relationships with local community groups and stakeholders to strengthen the village’s connections
• Supporting our volunteer programme and creating opportunities for volunteers to contribute to village life
• Keeping resident services organised and running smoothly, with strong attention to the details that make a difference

What you’ll bring:

• A natural sense of care and empathy, with a genuine desire to make a positive difference in the lives of older people
• Previous experience in aged care, community services, hospitality or retail, with a strong understanding of customer service
• Experience leading and bringing out the best in a customer-facing team
• A warm, approachable style and the ability to build trusted relationships with residents, families and colleagues
• Strong organisation skills and excellent attention to detail
• The ability to manage competing priorities while maintaining a calm and responsive approach
• Strong written and verbal communication skills
• A proactive, solutions-focused approach and willingness to take ownership
• Strong Microsoft Office skills
• A full clean New Zealand driver licence
• Eligibility to work in New Zealand

Why join Oceania?

At Oceania, we're proud to be one of New Zealand's leading providers of retirement living and aged care. Across more than 30 villages, we support over 4,000 residents by creating communities where people feel at home, connected, and well cared for.

Our purpose is simple: to make a difference in every task, every challenge, every day. It's a purpose that's brought to life through the way we work:

• We're one team – We collaborate across teams and functions because together we're stronger than any individual effort.
• We're finding better ways – We challenge ourselves to think differently, find creative solutions, and continuously improve.
• We're committed to care – We put safety and care at the centre of everything we do, creating environments where everyone feels supported.
• We're proud to deliver – We follow through on our commitments because every task matters, and our residents and families count on us to get it right.

When you join Oceania, you'll become part of a supportive team where you'll be encouraged to learn, grow, and make a meaningful contribution every day. In return, we offer competitive pay, ongoing learning and development opportunities, free and confidential wellbeing support, and the chance to build a rewarding career with an organisation that's making a real difference.