Front Office All Rounder

Milbrook Resort; Arrowtown; On-site; NZD 36,000 - 41,000; Full time

Benefits offered by this job

Exclusive staff discounts

Complimentary staff meals

Free onsite parking

Travel allowance

Job summary

Millbrook Resort in Arrowtown is seeking a Front Office All-Rounder to support Guest Service Managers and ensure smooth daily operations across reception, porter services, guest transport and night audit support.

You will deliver five-star service, anticipate guest needs and create memorable experiences while working across different Front Office functions. A full clean driver’s license and flexible shifts are required at this premier New Zealand resort.

Qualifications

• Strong service delivery mindset geared towards five-star guest experiences.
• Previous hospitality or guest service experience is advantageous.
• Excellent guest relations and communication skills with a positive attitude.
• Strong organisational skills and professional presentation.

Responsibilities

• Greet and assist guests, manage enquiries and support Front Office operations.
• Assist with arrivals/departures, porter services and guest transport.
• Support reception tasks, daily banking, reporting and monetary procedures.
• Promote resort facilities and opportunities across dining, golf, spa and wellness.

Skills

Service delivery

Guest relations

Teamwork

Organisational skills

Driver's license

Adaptability

Agilysys familiarity

Tools

Agilysys Hospitality systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Proudly Awarded New Zealand’s Leading Resort at the 2025 World TravelAwards.

Our work ethos is nurturing and supportive. Weare the Millbrook family and take great pride being one of New Zealand’s bestplaces to work.

Overview

Millbrook Resort is New Zealand’s leadinglifestyle resort, renowned for delivering exceptional guest experiences in atruly unique setting. As a Front Office All-Rounder, you will play a key rolein supporting the Guest Service Managers and ensuring the smooth day-to-dayoperation of our Front Office department.

As one of the first and last points of contactfor our guests, you will be responsible for creating memorable experiencesthrough exceptional service, anticipating guest needs and ensuring everyinteraction reflects our five-star standards. This is a varied role that offersexposure across all areas of Front Office operations, including reception,porter services, guest transport and night audit support.

Whatwill your day look like?

Delivering exceptional five-star service whilewelcoming guests, managing enquiries and supporting all aspects of Front Officeoperations

• Assisting with guest arrivals and departures, VIPexperiences, porter services and guest transport throughout the resort
• Anticipating guest needs, resolving concerns andcreating memorable experiences that exceed expectations
• Supporting reception operations, administrative tasks,daily banking, reporting and monetary proceduresPromoting resort facilities and maximisingopportunities across accommodation, dining, golf, spa and wellness experiences
• Working collaboratively across the resort to ensure aseamless guest journey and smooth day-to-day operations

Whatmakes you right for the role?

• A passion for service delivery and the hospitalityindustry
• Previous experience in a similar hospitality or guestservice role would be advantageous
• Excellent guest relations and communication skills,coupled with a positive, can-do attitude
• Strong organisational skills, high attention to detailand professional presentation
• The ability to work independently while contributingpositively as part of a team
• A resilient, flexible approach and the ability toadapt to a variety of situations
• Experience with Agilysys Hospitality systems would beadvantageous
• A full clean Driver's License is essential, with a PClass endorsement desirable (support will be provided to obtain this ifrequired)
• Availability to work rostered shifts, including earlymornings, evenings, weekends, public holidays and nights

Location: Arrowtown, Queenstown

Hours: Permanent, full time guaranteed 30 hours perweek

Pay Rate: $26.00 -$30.00 gross per hour (based on experience)

We believe our peopleare our greatest asset and love recognising and rewarding our team. We activelysupport your growth and development within hospitality. When you join our team,you will enjoy a range of benefits, including:

• Exclusive discounts on resort products andservices
• Complimentary staff meals every day
• Free onsite parking
• Social and wellbeing events, staff parties andmore
• A daily travel allowance if you live more than25km from the resort