Reservation Agent/GSA

Accor Apartments & Realty; Lake Tekapo; Sur place; NZD 36 000 - 37 000; Plein temps

Résumé du poste

Accor Apartments & Realty is seeking a friendly Reservation Agent/Guest Service Agent for Peppers Bluewater in Lake Tekapo. You will handle inquiries, manage reservations, inform guests about rates and offers, and assist with modifications and check-outs.

You’ll allocate rooms, process payments securely, and suggest upgrades to enhance guest experiences. A Level 3 certificate or equivalent hospitality experience is preferred, with a flexible rotating schedule including evenings and weekends.

Qualifications

• Customer service-oriented with exceptional communication skills.
• Hospitality experience in a similar role preferred.
• Proficiency with reservation systems is a plus.
• Strong problem-solving skills and ability to stay calm under pressure.
• Team player with a flexible, rotating schedule including evenings/weekends/holidays.

Responsabilités

• Manage reservations via phone, email, and online platforms, providing guests with accurate information on availability, rates, and offers.
• Be the first point of contact for guests, addressing inquiries and assisting with modifications or cancellations.
• Allocate rooms based on guest preferences, availability, and business needs, ensuring a comfortable stay.
• Safely handle payment transactions and verify billing details.
• Suggest upgrades and special amenities to enhance stays and fulfil guest requests.
• Maintain meticulous reservation records to ensure smooth check-ins/outs.
• Help resolve guest complaints and turn challenges into positive experiences.

Connaissances

Customer service

Communication

Team player

Problem solving

Flexible schedule

Formation

Level 3 certificate

Outils

Reservation systems

Description du poste

Purpose

As a Reservation Agent/ Guest Service Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional hospitality and ensuring our guests have a memorable stay.

Location

Peppers Bluewater, State Highway 8, Lake Tekapo 7945, New Zealand

Contract Type

Permanent Full-Time

Hours

Minimum 30, Maximum 48 hours

Pay Rate

$26 - $27 NZD per hour

Minimum Experience/Qualifications

Level 3 certificate, OR minimum 1 years’ relevant experience

Primary Responsibilities

• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
• Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
• Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
• Safely and securely handle payment transactions, verifying billing details for accuracy
• Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
• Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
• Facilitate the resolution of guest complaints, transforming challenges into opportunities

Skills and Experience

• Customer service-oriented with exceptional communication skills
• Previous experience in a similar role in the hospitality industry is preferred
• Proficiency in using reservation and property management systems is a plus
• Problem-solving skills and the ability to remain calm under pressure
• Team player with a positive attitude and willingness to go the extra mile
• Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays