Reservations Agent

The Hermitage; New Zealand; On-site; NZD 30,117 - 42,895; Full time

Benefits offered by this job

Free access to hotel activities

Discounted food and beverage

Dog-friendly work environment

Opportunities for growth and development

Job summary

The Hermitage in Aoraki/Mount Cook is seeking a Reservations Agent to manage accommodation, restaurant, and activity bookings. This pivotal role requires excellent customer service and attention to detail to maximize occupancy while providing an exceptional guest experience. Applicants should be comfortable in a remote environment and possess a collaborative spirit.

Join a team that values growth and offers unique perks, including discounted accommodations and access to activities. This opportunity is ideal for those who enjoy the outdoors and a vibrant team culture.

Qualifications

• Previous experience in reservations or call centre for at least 6 months.
• Confidence in using technology and data entry.
• Ability to quickly learn new products and systems.

Responsibilities

• Respond to accommodation and activity inquiries promptly.
• Utilize the hotel’s reservation systems accurately.
• Handle sensitive information with care.

Skills

Customer service

Technology proficiency

Attention to detail

Time management

Fluency in English

Job description

9 Duke Street, Queenstown 9300, New Zealand

Posted Sunday, 7 June 2026 at 10:00 am

Overview

The Reservations Agent at the Hermitage, Aoraki/Mount Cook, will sell and manage the hotel’s accommodation, restaurant, and activity inventory to maximize occupancy and revenue. The role focuses on delivering an exceptional guest experience and maintaining accurate, timely data in the hotel’s information systems.

Responsibilities

• Respond to accommodation and activity enquiries via email, phone, and agent website portals promptly, accurately and in a professional manner.
• Offer knowledge and insight of the hotel’s products and services as well as general tourist information about the area.
• Utilise the hotel’s reservation systems daily with a consistently high level of accuracy.
• Handle sensitive information such as confidential agent rates and credit card details with care.

Qualifications

• Previous experience working in a fast‑paced reservations or call‑centre environment for at least 6 months.
• Confidence in using technology and data entry.
• Attention to detail and excellent time management.
• A guest‑focused, personable, confident, and collaborative approach.
• The ability to work with a small, motivated team as well as independently.
• An ability to quickly learn new products, services, and systems.
• Fluent in English is essential; knowledge of a second language is desirable.

Benefits

• Full‑time permanent & fixed‑term opportunities available, minimum 60 hours per fortnight, $26.50 per hour.
• Work for New Zealand’s most iconic hotel while based in Queenstown.
• Ample team culture and complimentary coffee machine.
• Bring your dog to work Fridays.
• Free access to all activities offered by the Hermitage Hotel.
• Generous discounts on food and beverage from your first day.
• Discounted hotel accommodation for friends and family.
• Opportunities to grow, develop and upskill, and to work in other departments to broaden your experience.

Location and Working Conditions

The role is based in Queenstown. The Hermitage is located on a national park where there are no shops, fast‑food outlets or public transport. Candidates must be comfortable working in a remote environment and willing to adapt to the local climate and infrastructure.

The Hermitage, Aoraki / Mount Cook Alpine Village, offers more than just a place to work – it offers a career lifestyle experience. If you love the outdoors, stunning mountains, and connecting to nature, this role may be a good fit.