Guest Services Receptionist

Lakes Edge Holiday Park; Lake Tekapo; On-site; NZD 34,000 - 41,000; Full time

Benefits offered by this job

Staff accommodation

Unlimited Wi‑Fi

Powered sites for staff vehicles

Job summary

KiwiQuest Ltd. in Lake Tekapo, Canterbury, New Zealand, is seeking a Front Desk Guest Services Assistant to support reservations, sales, laundry and guest needs at a busy holiday park.

The role is on-site and requires hospitality experience, strong English, the ability to work under pressure, and legal right to work in New Zealand. Staff accommodation with unlimited Wi‑Fi and powered sites for staff vehicles are available.

Qualifications

• Six months of reception experience or similar hospitality role.
• Strong customer service skills and clear English communication.

Responsibilities

• Check guests in and out
• Answer phones and emails efficiently
• Process bookings, cash sales and refunds
• Provide local information and personalised guest service
• Handle guest requests and complaints
• Assist housekeeping with laundry and busy checkout days

Skills

Reception experience

Customer service

English communication

Tools

Booking systems

Job description

Hospitality & Food Service $25.0 - 30.0/h 2 days ago

Lake Tekapo, Canterbury, New Zealand

Work Style

Physical 6/10

Creative 3/10

Pace 8/10

Structure 7/10

Pressure 8/10

Travel 1/10

Hours 8/10

Description

Deliver front-desk guest service and support housekeeping at a busy holiday park through reservations, communications, sales, laundry and customer assistance.

Responsibilities

• Check guests in and out
• Answer phones and emails efficiently
• Process bookings, cash sales and refunds
• Provide local information and personalised guest service
• Handle guest requests and complaints
• Assist housekeeping with laundry and busy checkout days

Requirements

• At least six months of relevant reception experience
• Tourism or holiday-park experience
• Familiarity with booking systems and online travel agencies
• Strong customer service and English communication skills
• Ability to work under pressure and adapt quickly
• Legal right to work in New Zealand
• $25 per hour
• Discounted staff accommodation with unlimited Wi-Fi and power
• Powered sites available for staff vehicles