Guest Services & Reservations Specialist - Flexible Shifts

Accor Apartments & Realty; Lake Tekapo; Sur place; NZD 36 000 - 37 000; Plein temps

Résumé du poste

Accor Apartments & Realty is seeking a friendly Reservation Agent/Guest Service Agent for Peppers Bluewater in Lake Tekapo. You will handle inquiries, manage reservations, inform guests about rates and offers, and assist with modifications and check-outs.

You’ll allocate rooms, process payments securely, and suggest upgrades to enhance guest experiences. A Level 3 certificate or equivalent hospitality experience is preferred, with a flexible rotating schedule including evenings and weekends.

Qualifications

• Customer service-oriented with exceptional communication skills.
• Hospitality experience in a similar role preferred.
• Proficiency with reservation systems is a plus.
• Strong problem-solving skills and ability to stay calm under pressure.
• Team player with a flexible, rotating schedule including evenings/weekends/holidays.

Responsabilités

• Manage reservations via phone, email, and online platforms, providing guests with accurate information on availability, rates, and offers.
• Be the first point of contact for guests, addressing inquiries and assisting with modifications or cancellations.
• Allocate rooms based on guest preferences, availability, and business needs, ensuring a comfortable stay.
• Safely handle payment transactions and verify billing details.
• Suggest upgrades and special amenities to enhance stays and fulfil guest requests.
• Maintain meticulous reservation records to ensure smooth check-ins/outs.
• Help resolve guest complaints and turn challenges into positive experiences.

Connaissances

Customer service

Communication

Team player

Problem solving

Flexible schedule

Formation

Level 3 certificate

Outils

Reservation systems

Description du poste

Accor Apartments & Realty is seeking a friendly Reservation Agent/Guest Service Agent for Peppers Bluewater in Lake Tekapo. You will handle inquiries, manage reservations, inform guests about rates and offers, and assist with modifications and check-outs.

You’ll allocate rooms, process payments securely, and suggest upgrades to enhance guest experiences. A Level 3 certificate or equivalent hospitality experience is preferred, with a flexible rotating schedule including evenings and weekends.