Remote Travel Concierge: Luxury Booking & Service

Manatal; Auckland; Remote; NZD 42,000 - 62,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication.
• Customer service experience in travel, hospitality, or service-related fields preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organizational skills

Tech-savviness

Multi-tasking

Travel enthusiasm

Empathy

Tools

Booking platforms

CRM systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.