Remote Travel Experience Specialist

Manatal; Wellington; Remote; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote

Career growth

Travel discounts

Training & support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to assist clients throughout their travel journey—from booking to post-trip follow-up in a fully remote setting. You'll respond to inquiries, help with bookings and changes, and provide accurate destination information while maintaining detailed records.

This role is ideal for someone who loves travel and delivering high-quality customer experiences.

Qualifications

• Excellent written and verbal communication.
• Customer service experience required; travel or hospitality preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer service

Attention to detail

Remote work

Tech-savvy

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to assist clients throughout their travel journey—from booking to post-trip follow-up in a fully remote setting. You'll respond to inquiries, help with bookings and changes, and provide accurate destination information while maintaining detailed records.

This role is ideal for someone who loves travel and delivering high-quality customer experiences.