Remote Luxury Travel Concierge

Manatal; Hamilton; À distance; NZD 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

100% remote work

Travel perks and discounts

Professional growth

Résumé du poste

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant - Customer Experience to support clients from initial inquiry to post-trip follow-up. This remote role focuses on delivering a seamless, personalized experience for luxury and leisure journeys.

You will respond to inquiries, coordinate itineraries, and ensure accuracy while upholding exceptional service standards and proactive client care across every travel stage.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilités

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Connaissances

Communication

Customer service

Organization

Tech-savvy

Reliability

Travel passion

Description du poste

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant - Customer Experience to support clients from initial inquiry to post-trip follow-up. This remote role focuses on delivering a seamless, personalized experience for luxury and leisure journeys.

You will respond to inquiries, coordinate itineraries, and ensure accuracy while upholding exceptional service standards and proactive client care across every travel stage.