Remote Luxury Travel Experience Consultant

Manatal; Auckland; Remote; NZD 98,000 - 134,000; Full time

Benefits offered by this job

100% remote work

Growth opportunities

Travel perks

Supportive team culture

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant to support clients throughout every stage of their travel journey, from initial inquiry to post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This fully remote position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Communication

Customer service

Detail-oriented

Tech-savvy

Multitasking

Travel enthusiasm

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant to support clients throughout every stage of their travel journey, from initial inquiry to post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This fully remote position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.