Remote Luxury Travel Experience Concierge

Manatal; Christchurch; Remote; NZD 60,000 - 90,000; Full time

Benefits offered by this job

100% remote work

Travel perks and discounts

Professional development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant focused on Customer Experience to support clients through all travel journey stages. In this client-facing role, you will be the trusted contact from initial booking to post-trip follow-up, ensuring a seamless, personalized, high-quality experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Qualifications

• Excellent verbal and written communication skills required.
• Strong customer service background appreciated in travel, hospitality, or service fields.
• Highly organized with strong attention to detail.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy, professionalism, and problem-solving.
• Maintain documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant focused on Customer Experience to support clients through all travel journey stages. In this client-facing role, you will be the trusted contact from initial booking to post-trip follow-up, ensuring a seamless, personalized, high-quality experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.