Remote Travel Customer Care Specialist

Manatal; Christchurch; Remote; NZD 45,000 - 60,000; Full time

Benefits offered by this job

100% remote work

Professional growth opportunities

Travel perks and industry discounts

Team training and development

Job summary

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients through every travel stage, from initial booking to post-trip follow-up. You will ensure a seamless, personalized experience as a trusted contact.

The role rewards attention to detail, service orientation, and passion for travel, hospitality, and client satisfaction. Work is 100% remote with ongoing training and travel perks.

Qualifications

• Experience in customer service.
• Travel or hospitality background preferred.
• Strong communication and organization skills.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Organizational skills

Tech-savvy

Job description

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients through every travel stage, from initial booking to post-trip follow-up. You will ensure a seamless, personalized experience as a trusted contact.

The role rewards attention to detail, service orientation, and passion for travel, hospitality, and client satisfaction. Work is 100% remote with ongoing training and travel perks.