Remote Luxury Travel Experience Specialist

Manatal; Auckland; Remote; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Industry discounts

Career development

Remote work flexibility

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination before, during, and after trips.

You will work closely with clients to ensure travel needs are handled with professionalism, attention to detail, and a commitment to excellence while enjoying the flexibility of remote

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience in travel or hospitality.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.

Responsibilities

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Skills

Communication

Customer service

Independent remote work

Attention to detail

Digital tools proficiency

Passion for travel

Tools

Booking platforms

Communication software

Job description

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination before, during, and after trips.

You will work closely with clients to ensure travel needs are handled with professionalism, attention to detail, and a commitment to excellence while enjoying the flexibility of remote