Travel Customer Service Representative (Remote)

manatal-264; Dunedin; Remote; NZD 74,000 - 113,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative for a 100% remote position. You will support clients through every stage, from initial booking to post-trip follow-up, delivering a personalized, high-quality travel experience.

The role emphasizes attention to detail, service orientation, and a passion for travel, hospitality, and exceptional client care, with flexible scheduling and opportunities for growth.

Qualifications

• Customer service experience in travel, hospitality, or related fields.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational abilities.
• Comfortable using booking platforms and new tech.
• Ability to handle multiple client requests with empathy.
• Passion for travel and helping clients plan memorable experiences.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings.
• Provide destination information and policy guidance.
• Confirm itineraries and coordinate booking details.
• Proactively follow up with clients before travel and after travel.
• Address concerns with empathy and problem-solving.
• Maintain accurate documentation in booking systems.

Skills

Communication skills

Customer service

Organization

Tech proficiency

Detail-oriented

Travel passion

Job description

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.