Remote Social Support Specialist

Placements24; Canterbury; Hybrid; NZD 26,000 - 39,000; Full time

Benefits offered by this job

Home office stipend

Professional development

Flexible working hours

Remote work flexibility

Job summary

Placements24 is seeking a dedicated Remote Social Support Specialist to support communities across South Africa. You will provide counseling, guidance, and resource navigation to individuals and families, using secure messaging, video, and phone to deliver services remotely.

In this autonomous role, you will assess needs, develop tailored support plans, maintain confidential records, and stay up-to-date on available social services.

Qualifications

• Bachelor's degree in Social Work, Psychology, or related field.
• Professional registration with SACSSP or relevant body.
• Proven experience in social work, counseling, or support roles.
• Strong technical aptitude and comfort with digital communication tools.
• Excellent remote communication and active listening skills.
• Ability to work autonomously in a remote setting.

Responsibilities

• Provide remote counseling and emotional support to clients.
• Assess client needs and connect them with community resources.
• Develop and implement individualized support plans for remote engagement.
• Maintain confidential records and case notes using digital systems.
• Stay updated on available social services nationwide.
• Collaborate with the remote team and supervisors for service quality.

Skills

Remote counseling

Active listening

Time management

Digital communication

Education

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Tools

Video conferencing tools

Secure messaging

Job description

About the Role

Our client is looking for a dedicated Remote Social Support Specialist to join their growing team, serving communities across South Africa . In this fully remote role, you will provide essential counseling, guidance, and resource navigation to individuals and families seeking support. Leveraging technology, you will connect with clients via phone, video conferencing, and secure messaging platforms to address their needs and facilitate positive outcomes. This position is ideal for a compassionate professional who thrives in an independent work environment and is adept at delivering support services virtually.

Key Responsibilities

• Provide remote counseling and emotional support to clients facing various life challenges.
• Assess client needs and connect them with appropriate community resources and social services.
• Develop and implement individualized support plans tailored to remote client engagement.
• Maintain confidential client records and case notes using secure digital systems.
• Stay updated on available social services, support programs, and community initiatives nationwide.
• Collaborate with the remote team and supervisors to ensure high-quality service delivery.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related field.
• Professional registration with SACSSP or relevant body.
• Proven experience in social work, counseling, or support roles.
• Strong technical aptitude and comfort with digital communication tools and platforms.
• Excellent remote communication and active listening skills.
• Ability to work autonomously and manage time effectively in a remote setting.

Benefits

• Competitive remote salary package.
• Comprehensive medical aid and retirement fund contributions.
• Home office stipend and support for setting up a remote workspace.
• Flexible working hours and the ability to work from anywhere in South Africa .
• Opportunities for online professional development and virtual training sessions.