Remote Return Label Support Specialist

HRS Talent Solutions; Whanganui; Remote; NZD 33,000 - 36,000; Full time

Benefits offered by this job

Remote work

Job summary

HRS Talent Solutions is seeking a Remote Return Label Support Assistant to assist customers with the returns process. You will verify return requests, confirm label eligibility, and send approved instructions through the company’s system, while keeping clear case notes and avoiding unauthorized actions.

This role combines customer service with administrative duties, requiring careful reading of instructions, accurate data entry, and timely responses.

Qualifications

• Experience in customer service or call-center roles.
• Comfort with written email replies and following approved scripts.
• Strong attention to detail when processing returns and labels.

Responsibilities

• Review online return requests and verify label availability.
• Send approved return instructions through the correct channel.
• Record customer reports and update case notes with clear, accurate information.
• Escalate complex issues to fulfilment or specialists as per policy.
• Maintain accurate case statuses and avoid duplicate labels where possible.

Skills

Customer service

Office administration

Written communication

Attention to detail

Education

(None)

Tools

Order system

Job description

HRS Talent Solutions is seeking a Remote Return Label Support Assistant to assist customers with the returns process. You will verify return requests, confirm label eligibility, and send approved instructions through the company’s system, while keeping clear case notes and avoiding unauthorized actions.

This role combines customer service with administrative duties, requiring careful reading of instructions, accurate data entry, and timely responses.