Remote Operations Process Analyst - Drive Efficiency

Placements24; Queenstown; Hybrid; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Remote work

Professional growth

Job summary

Placements24 is seeking a Remote Operations Process Analyst to join a dispersed team. This fully remote role focuses on analyzing and improving operational processes across service delivery and internal workflows from anywhere in South Africa.

You will map current workflows, identify inefficiencies, analyze data, and propose optimized future state processes to boost efficiency, accuracy, and customer satisfaction. Strong communication and self-direction are essential.

Qualifications

• Bachelor's degree required in a relevant field.
• Minimum 3 years of experience in business process analysis or operations analysis.
• Strong ability to map processes and collect data.

Responsibilities

• Analyze existing operational processes to identify bottlenecks and improvements.
• Document current state processes using flowcharts and diagrams.
• Develop and recommend optimized future state processes for efficiency and user experience.
• Collect and analyze data to identify trends and key metrics.
• Create reports to communicate findings to stakeholders.
• Collaborate remotely with operations, product and support teams to implement changes.
• Assist in developing SOPs and new processes.
• Monitor effectiveness of changes and provide ongoing support.
• Identify opportunities for automation and technology adoption.

Education

Bachelor's degree in Industrial Engineering, Business Administration, Information Systems, or related field

Tools

Visio

Lucidchart

Excel

CRM systems

ERP systems

Job description

Placements24 is seeking a Remote Operations Process Analyst to join a dispersed team. This fully remote role focuses on analyzing and improving operational processes across service delivery and internal workflows from anywhere in South Africa.

You will map current workflows, identify inefficiencies, analyze data, and propose optimized future state processes to boost efficiency, accuracy, and customer satisfaction. Strong communication and self-direction are essential.