Remote FMCG Customer Success Specialist

Placements24; Queenstown; Hybrid; NZD 19,000 - 32,000; Full time

Benefits offered by this job

Remote work

Medical aid

Retirement fund

Job summary

Placements24 is seeking a Customer Support Specialist for a fully remote role serving customers in SA. You will handle inquiries about products, orders, and brand information, working independently with a strong focus on service quality.

The role emphasizes building loyalty, delivering accurate product details, and maintaining CRM records from a home office. You should have prior customer service or helpdesk experience, excellent English communication, and be eligible to work in South Africa.

Qualifications

• Experience in customer service or helpdesk.
• Excellent verbal and written English communication.
• Proficient with CRM software and digital channels.

Responsibilities

• Respond to customer inquiries via phone, email, and social media regarding product details, availability, promotions and company policies.
• Troubleshoot and resolve issues related to orders, deliveries and product satisfaction.
• Provide accurate information about product ingredients, nutritional facts and usage instructions.
• Document all customer interactions, issues and resolutions in the CRM system.
• Escalate complex issues to relevant departments for resolution.
• Gather customer feedback and report common issues or trends to management.
• Assist customers with navigating the company site and online purchasing platforms.
• Maintain a high level of product knowledge across brands in the FMCG portfolio.
• Contribute to development and improvement of customer service scripts and knowledge base articles.
• Ensure a positive and professional brand representation in all customer interactions.

Skills

Customer service

CRM software

Remote work

English proficiency

Job description

Placements24 is seeking a Customer Support Specialist for a fully remote role serving customers in SA. You will handle inquiries about products, orders, and brand information, working independently with a strong focus on service quality.

The role emphasizes building loyalty, delivering accurate product details, and maintaining CRM records from a home office. You should have prior customer service or helpdesk experience, excellent English communication, and be eligible to work in South Africa.