Remote Feedback Processing Specialist

Hrstalentsolutions; Palmerston North; Remote; NZD 35,000 - 37,000; Full time

Job summary

Hrstalentsolutions is seeking a remote Feedback Submission Coordinator. The role blends written customer service with office administration and requires careful handling of feedback submissions, with training provided on privacy and escalation rules.

The position is remote with flexible hours (full-time or part-time) and the actual pay and schedule will be confirmed by the client. Prior customer service experience is helpful but optional.

Qualifications

• Previous customer service or office administration experience is helpful but optional.
• Must be able to read a message and write a clear summary that distinguishes the customer's words from your inference.

Responsibilities

• Read assigned feedback forms and identify main topics and secondary requests.
• Enter feedback in approved online categories and the record system.
• Send courteous acknowledgements using approved wording.
• Route service issues, billing questions, or urgent concerns to the appropriate owner.
• Link follow-up submissions to existing cases when appropriate.
• Respect consent settings before use of testimonials or quotations.
• Flag inappropriate personal details for secure handling.
• Maintain a simple log of pending and completed handoffs.

Skills

Customer service

Office administration

Written communication

Attention to detail

Job description

Hrstalentsolutions is seeking a remote Feedback Submission Coordinator. The role blends written customer service with office administration and requires careful handling of feedback submissions, with training provided on privacy and escalation rules.

The position is remote with flexible hours (full-time or part-time) and the actual pay and schedule will be confirmed by the client. Prior customer service experience is helpful but optional.