Remote Customer Feedback Coordinator

HRS Talent Solutions; Palmerston North; Remote; NZD 35,000 - 37,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Feedback Coordinator to handle remote feedback submissions. This role combines written customer service with office administration and offers flexible full-time or part-time options at an hourly rate.

You will read submissions, categorize content, acknowledge receipt, and route issues or questions to the appropriate owner while preserving context and privacy.

Qualifications

• Previous customer service or office administration experience is helpful but optional.
• The company will train a beginner on its feedback categories, privacy guidance, and escalation rules.

Responsibilities

• Read assigned web forms and identify their main topics and any secondary requests.
• Enter feedback in the approved online categories and record system.
• Send a courteous acknowledgement using approved wording.
• Route a service issue, billing question, or urgent concern to its owner.
• Link a follow-up submission to an existing case when appropriate.
• Respect consent settings before any use of a testimonial or quotation.
• Flag inappropriate personal details for secure handling.
• Keep a simple record of pending and completed handoffs.

Skills

Customer service experience

Job description

HRS Talent Solutions is seeking a Customer Service Feedback Coordinator to handle remote feedback submissions. This role combines written customer service with office administration and offers flexible full-time or part-time options at an hourly rate.

You will read submissions, categorize content, acknowledge receipt, and route issues or questions to the appropriate owner while preserving context and privacy.