Remote Feedback Submissions Coordinator

Hrs Talent Solutions; Manawatū-Whanganui; Remote; NZD 34,000 - 37,000; Full time

Job summary

Hrs Talent Solutions in New Zealand offers a remote Feedback Submission Coordinator role focused on customer service and office administration. You will read online submissions, identify topics, acknowledge receipt, and route items to the appropriate owner.

Training is provided; prior customer service or office administration experience is helpful but optional. You will ensure privacy and accuracy while distinguishing the customer's words from your own in concise summaries.

Qualifications

• Experience in customer service or office administration is helpful but optional.
• Ability to read messages and summarize customer words distinctly from inference.

Responsibilities

• Read assigned web forms and identify their main topics and any secondary requests.
• Enter feedback in the approved online categories and record system.
• Send a courteous acknowledgement using approved wording.
• Route a service issue, billing question, or urgent concern to its owner.
• Link a follow-up submission to an existing case when appropriate.
• Respect consent settings before any use of a testimonial or quotation.
• Flag inappropriate personal details for secure handling.
• Keep a simple record of pending and completed handoffs.

Skills

Attention to detail

Written communication

Customer service

Job description

Hrs Talent Solutions in New Zealand offers a remote Feedback Submission Coordinator role focused on customer service and office administration. You will read online submissions, identify topics, acknowledge receipt, and route items to the appropriate owner.

Training is provided; prior customer service or office administration experience is helpful but optional. You will ensure privacy and accuracy while distinguishing the customer's words from your own in concise summaries.