Remote Entry-Level Customer Service Apprentice — Growth Path

Placements24; Queenstown; Hybrid; NZD 21,000 - 30,000; Full time

Benefits offered by this job

Monthly learning stipend

Comprehensive training program

Flexible remote working hours

Opportunities for advancement

Supportive remote team environment

Job summary

Placements24 is seeking entry-level Customer Service Apprentices for a fully remote program in New Zealand. You'll learn to handle inquiries via phone, email, and chat, resolve issues, and document interactions in our CRM while working from your home office.

This role includes a comprehensive training plan, ongoing support, and real opportunities for growth within the customer service team, with flexible remote hours and a supportive team environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a patient and empathetic demeanor.
• Ability to navigate different software applications and CRM systems.
• Ability to work independently in a remote setting.
• Desire to provide outstanding customer service and learn.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about products and services, and resolve customer issues effectively.
• Document customer interactions and feedback accurately in the CRM system.
• Escalate complex issues to senior customer service representatives or relevant departments.
• Follow communication scripts and company policies to ensure consistency.

Skills

Verbal communication

Written communication

Interpersonal skills

Independent work

Willingness to learn

Tools

CRM system

Job description

Placements24 is seeking entry-level Customer Service Apprentices for a fully remote program in New Zealand. You'll learn to handle inquiries via phone, email, and chat, resolve issues, and document interactions in our CRM while working from your home office.

This role includes a comprehensive training plan, ongoing support, and real opportunities for growth within the customer service team, with flexible remote hours and a supportive team environment.