Junior Customer Service Representative Apprentice

Placements24; Queenstown; On-site; NZD 28,000 - 38,000; Full time

Benefits offered by this job

Paid apprenticeship program

Comprehensive training in customer服务 (

Mentorship from experienced customer服务

Growth opportunities within department

Client-facing role experience

Team-oriented office environment

Potential for permanent employment

Develop communication and problem‑solv

Job summary

Placements24 in Queenstown is seeking enthusiastic individuals to join as Junior Customer Service Representative Apprentices. You will learn to communicate with customers, resolve inquiries, and deliver exceptional service across channels in a hands-on, office-based program.

You will be mentored by experienced professionals and gain solid foundations in customer service, product knowledge, and best practices for client relations.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to remain calm and professional under pressure.
• Proficiency with basic computer applications.
• A positive attitude and eagerness to learn.
• Ability to work effectively as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, and potentially in-person.
• Provide information about products, services, and policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Process orders, forms, or applications as required.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to senior team members when necessary.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve customer service processes.
• Contribute to a positive team environment.
• Actively participate in training sessions to enhance skills and knowledge.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Patience & empathy

Teamwork

Basic computer skills

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

About the Role

Our client, a growing service provider in Queenstown, is seeking enthusiastic individuals to join as Junior Customer Service Representative Apprentices. This program is designed to equip you with the essential skills needed to excel in customer support roles. You will learn how to effectively communicate with customers, resolve inquiries, and provide exceptional service across various channels. This role requires your dedicated presence in our Queenstown office, allowing for direct interaction and hands‑on training within a supportive team environment. We are looking for individuals with excellent communication skills, a patient demeanor, and a genuine desire to help others. You will be mentored by experienced customer service professionals who will guide you through our service protocols, product knowledge, and best practices for customer satisfaction. This apprenticeship offers a solid foundation for a career in customer service and client relations. Join our team and become a vital part of delivering outstanding customer experiences.

Key Responsibilities

• Respond to customer inquiries via phone, email, and potentially in‑person.
• Provide information about products, services, and policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Process orders, forms, or applications as required.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to senior team members when necessary.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve customer service processes.
• Contribute to a positive team environment.
• Actively participate in training sessions to enhance skills and knowledge.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong listening and problem‑solving abilities.
• Patience and empathy when dealing with customers.
• Ability to remain calm and professional under pressure.
• Proficiency with basic computer applications.
• A positive attitude and eagerness to learn.
• Ability to work effectively as part of a team.
• Must be eligible to work in South Africa.
• Reside in or be willing to commute to Queenstown.
• Previous customer service experience is an advantage but not required.

Benefits

• Paid apprenticeship program with a competitive salary.
• Comprehensive training in customer service excellence.
• Mentorship from experienced customer service professionals.
• Opportunities for growth within the customer service department.
• Gain valuable experience in a client‑facing role.
• Work in a supportive and team‑oriented office environment.
• Potential for permanent employment upon successful completion.
• Develop essential communication and problem‑solving skills.
• Contribute directly to customer satisfaction and company reputation.
• Build a foundation for a career in client relations and support.