Entry-Level Customer Service Apprentice

Placements24; Queenstown; Hybrid; NZD 21,000 - 30,000; Full time

Benefits offered by this job

Monthly learning stipend

Comprehensive training program

Flexible remote working hours

Opportunities for advancement

Supportive remote team environment

Job summary

Placements24 is seeking entry-level Customer Service Apprentices for a fully remote program in New Zealand. You'll learn to handle inquiries via phone, email, and chat, resolve issues, and document interactions in our CRM while working from your home office.

This role includes a comprehensive training plan, ongoing support, and real opportunities for growth within the customer service team, with flexible remote hours and a supportive team environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a patient and empathetic demeanor.
• Ability to navigate different software applications and CRM systems.
• Ability to work independently in a remote setting.
• Desire to provide outstanding customer service and learn.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about products and services, and resolve customer issues effectively.
• Document customer interactions and feedback accurately in the CRM system.
• Escalate complex issues to senior customer service representatives or relevant departments.
• Follow communication scripts and company policies to ensure consistency.

Skills

Verbal communication

Written communication

Interpersonal skills

Independent work

Willingness to learn

Tools

CRM system

Job description

About the Role

Our client is seeking compassionate and communicative individuals to join as Entry-Level Customer Service Apprentices in a fully remote capacity. This apprenticeship is designed to equip you with the essential skills needed to provide exceptional customer support. You will learn how to handle customer inquiries, resolve issues efficiently, and maintain high satisfaction levels, all from the comfort of your home office. This role offers comprehensive training, ongoing support, and a clear path for growth within our client's customer service operations. We are looking for individuals who are patient, empathetic, and eager to help.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about products and services, and resolve customer issues effectively.
• Document customer interactions and feedback accurately in the CRM system.
• Escalate complex issues to senior customer service representatives or relevant departments.
• Follow communication scripts and company policies to ensure consistency.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a patient and empathetic demeanor.
• Basic computer proficiency and ability to navigate different software applications.
• Ability to work independently and manage time effectively in a remote setting.
• A desire to provide outstanding customer service and a willingness to learn.

Benefits

• Monthly learning stipend.
• Comprehensive training program covering customer service best practices.
• Flexible remote working hours.
• Opportunities for advancement within the customer service team.
• A supportive and encouraging remote team environment.