Remote Community Support Worker

Placements24; Queenstown; Remote; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Remote work option

Professional development opportunities

Regular supervision and collaborative虚

Job summary

Placements24 is seeking a compassionate Remote Community Support Worker to provide emotional support and guidance to clients navigating social challenges from home. You will assist with accessing resources, applications for aid, and advocacy with service providers.

A strong focus on empathy and clear communication is essential. The role emphasizes independent work, reliability, and a proactive approach to problem-solving while maintaining confidential records and collaborating virtually with a

Qualifications

• Diploma or certificate in Social Work, Counselling, Community Development or related field.
• Bachelor’s degree preferred.
• Minimum 2 years in a client-facing support role with vulnerable populations.

Responsibilities

• Provide emotional support and counselling to clients facing challenges.
• Assist clients in accessing community resources and housing or legal aid.
• Help clients navigate applications for government benefits and other assistance.
• Advocate for clients with service providers and agencies.
• Maintain confidential client records and coordinate with other staff.

Skills

Active listening

Empathy

Verbal communication

Written communication

Problem solving

Digital record keeping

Online communication tools

Education

Diploma or certificate in Social Work / Counselling / Community Development

Bachelor’s degree (preferred)

Tools

Zoom

Teams

Online collaboration tools

Job description

About the Role

Our client, a compassionate non-profit organization dedicated to supporting vulnerable individuals and families, is seeking a dedicated Remote Community Support Worker. This role is essential in providing crucial assistance and guidance to clients navigating complex social challenges, all from the convenience of a remote work setup. You will be responsible for offering emotional support, providing information on available resources, assisting with applications for aid, and advocating for clients' needs. The ideal candidate is empathetic, patient, and possesses excellent communication and problem-solving skills, with a strong desire to help others. This position is entirely remote, allowing you to make a significant difference in people's lives while enjoying the flexibility of working from home. Your efforts will directly contribute to improving the well-being and stability of individuals within the communities we serve.

Key Responsibilities

• Provide emotional support and counselling to clients facing various challenges, such as mental health issues, financial difficulties, or social isolation.
• Assist clients in accessing community resources, including healthcare, housing assistance, legal aid, and social services.
• Help clients navigate and complete applications for government benefits and other forms of assistance.
• Act as an advocate for clients, liaising with service providers and government agencies on their behalf.
• Develop and maintain supportive relationships with clients, assessing their needs and progress regularly.
• Provide information and education on life skills, health, and well-being topics.
• Maintain accurate and confidential client records and documentation.
• Collaborate with other support staff and external agencies to ensure a holistic approach to client care.
• Identify potential risks and implement safety plans when necessary.
• Offer referrals to specialized services when clients' needs exceed the scope of available support.

Requirements

• A diploma or certificate in Social Work, Counselling, Community Development, or a related field is required. A Bachelor's degree is preferred.
• Minimum of 2 years of experience in a client-facing support role, such as social work assistance, counselling, or community outreach.
• Proven experience working with vulnerable populations.
• Excellent active listening, verbal, and written communication skills.
• Strong empathy, patience, and the ability to build rapport with diverse individuals.
• Proficiency in using online communication tools (e.g., Zoom, Teams) and maintaining digital records.
• Ability to work independently, manage time effectively, and maintain confidentiality.
• A proactive approach to problem-solving and resource identification.
• Commitment to ethical practice and professional boundaries.
• Reliable internet connection and a suitable home office environment.

Benefits

This is a remote position offering significant flexibility and the opportunity to positively impact lives. Our client provides a competitive hourly rate and opportunities for professional development, including training in relevant support techniques. You will be part of a supportive and mission-driven team. The ability to provide essential support and advocacy from a remote location offers immense job satisfaction and work-life balance. We offer regular supervision and a collaborative virtual environment. Contributing to the well-being of individuals and families facing challenges is a core reward of this role.