Remote Client Success Advocate

Travelwithsan; Palmerston North; Remote; NZD 71,000 - 114,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training and ongoing support

Professional development opportunities

Collaborative team environment

Job summary

Travelwithsan is seeking a Client Success Specialist to enhance client experiences from first contact through ongoing relationship development. The role emphasizes clear communication, timely support, and proactive follow-up in a remote setting.

Training and guidance will be provided, with a focus on building professional client relationships and identifying opportunities to improve the client experience.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and solutions-oriented approach.
• Excellent follow-up skills and attention to detail.
• Organized and dependable; comfortable working remotely.

Responsibilities

• Communicate professionally with prospective and existing clients.
• Respond to client questions and inquiries.
• Understand client needs and provide appropriate information.
• Follow up with clients and prospects in a timely manner.
• Help coordinate consultations, appointments, and next steps.
• Maintain accurate client records.
• Build strong and professional client relationships.
• Identify opportunities to improve the client experience.
• Escalate questions or concerns when appropriate.
• Participate in team meetings, training, and development activities.

Skills

Verbal communication

Written communication

Follow-up skills

Attention to detail

Organized

Remote work

Customer service

Job description

Travelwithsan is seeking a Client Success Specialist to enhance client experiences from first contact through ongoing relationship development. The role emphasizes clear communication, timely support, and proactive follow-up in a remote setting.

Training and guidance will be provided, with a focus on building professional client relationships and identifying opportunities to improve the client experience.