Client Success Specialist

Travelwithsan; Palmerston North; Remote; NZD 71,000 - 114,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training and ongoing support

Professional development opportunities

Collaborative team environment

Job summary

Travelwithsan is seeking a Client Success Specialist to enhance client experiences from first contact through ongoing relationship development. The role emphasizes clear communication, timely support, and proactive follow-up in a remote setting.

Training and guidance will be provided, with a focus on building professional client relationships and identifying opportunities to improve the client experience.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and solutions-oriented approach.
• Excellent follow-up skills and attention to detail.
• Organized and dependable; comfortable working remotely.

Responsibilities

• Communicate professionally with prospective and existing clients.
• Respond to client questions and inquiries.
• Understand client needs and provide appropriate information.
• Follow up with clients and prospects in a timely manner.
• Help coordinate consultations, appointments, and next steps.
• Maintain accurate client records.
• Build strong and professional client relationships.
• Identify opportunities to improve the client experience.
• Escalate questions or concerns when appropriate.
• Participate in team meetings, training, and development activities.

Skills

Verbal communication

Written communication

Follow-up skills

Attention to detail

Organized

Remote work

Customer service

Job description

Client Success Specialist

Job Type: Remote

Schedule: Flexible / [Part-Time or Full-Time]

Location: Remote — USA or LATAM

About the Role

We are seeking a professional and people-focused Client Success Specialist to help create positive experiences for clients from their initial interaction through ongoing relationship development.

The ideal candidate is an excellent communicator who enjoys helping people, answering questions, following up, and making sure clients receive timely and professional support.

Training and guidance will be provided.

Responsibilities

• Communicate professionally with prospective and existing clients
• Respond to client questions and inquiries
• Understand client needs and provide appropriate information
• Follow up with clients and prospects in a timely manner
• Help coordinate consultations, appointments, and next steps
• Maintain accurate client records
• Build strong and professional client relationships
• Identify opportunities to improve the client experience
• Escalate questions or concerns when appropriate
• Participate in team meetings, training, and development activities

Requirements

• Strong verbal and written communication skills
• Friendly, professional, and solutions-oriented approach
• Excellent follow-up skills
• Strong attention to detail
• Organized and dependable
• Comfortable working remotelyAble to communicate effectively through phone, email, and online platforms
• Previous customer service, client success, sales, or administrative experience is a plus but not required

What We Offer

• Remote work environment
• Flexible scheduling [if applicable]
• Training and ongoing support
• Professional development opportunities
• Collaborative team environment
• Opportunity to develop valuable client-service and communication skills