Remote Cleaning Operations Coordinator

Placements24; Queenstown; Remote; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Fully remote work arrangement

Company-provided laptop

Professional development

Bonuses

Medical aid and retirement fund

Job summary

Placements24 is seeking an experienced Remote Cleaning Operations Coordinator to manage cleaning operations across multiple client sites from a home/office setup. You will liaison with field teams, clients and partners, monitor KPIs, schedule crews, and ensure service quality while optimizing resources.

The role emphasizes strong communication, problem-solving, and digital collaboration skills in a remote environment.

Qualifications

• Proven experience in operations management or logistics in cleaning/facilities.
• Strong remote team leadership and coordination abilities.
• Excellent written and spoken English with professional interpersonal skills.
• Proficiency with digital collaboration tools (Slack/Teams/Zoom) and project management software.

Responsibilities

• Oversee day-to-day cleaning operations remotely across multiple client locations.
• Serve as liaison between field teams, management, and clients.
• Monitor service performance metrics to meet quality targets.
• Schedule cleaning crews and optimize resource deployment.
• Handle client inquiries, feedback, and escalations promptly.

Skills

Operations management

Remote coordination

Team leadership

Communication skills

Problem-solving

Education

High school diploma

Business administration degree (advantage)

Tools

Slack

Microsoft Teams

Zoom

PM software

Job description

About the Role

Our client, a rapidly expanding national cleaning services enterprise, is seeking an experienced and highly organized Remote Cleaning Operations Coordinator. This pivotal role will be responsible for the seamless remote management of cleaning operations across various client sites nationwide. You will act as the primary point of contact for field teams, clients, and service partners, ensuring service delivery excellence, quality control, and efficient resource allocation. The ideal candidate possesses exceptional communication, problem-solving, and digital collaboration skills, with a proven track record in operations management within the cleaning industry. This is a unique opportunity to shape operational strategies from a remote setting.

Key Responsibilities

• Oversee and coordinate day-to-day cleaning operations remotely across multiple client locations.
• Serve as the main liaison between field cleaning teams, management, and clients, facilitating clear and consistent communication.
• Monitor service performance metrics, ensuring quality standards and client satisfaction targets are met.
• Manage scheduling for cleaning crews, ensuring adequate coverage and efficient deployment of resources.
• Handle client inquiries, feedback, and service escalations, resolving issues promptly and effectively.
• Maintain and update operational databases and reporting systems, tracking key performance indicators (KPIs).
• Collaborate with procurement to manage inventory of cleaning supplies and equipment for field teams.
• Assist in the onboarding and training of new remote field staff and supervisors.
• Identify operational inefficiencies and propose solutions for continuous improvement.
• Ensure compliance with all company policies, safety protocols, and regulatory requirements across all sites.

Requirements

• Proven experience in operations management, logistics, or coordination, preferably within the cleaning or facilities management sector.
• Demonstrated ability to manage teams and operations remotely.
• Excellent command of English, both written and verbal, with exceptional communication and interpersonal skills.
• Proficiency in using digital collaboration tools (e.g., Slack, Microsoft Teams, Zoom) and project management software.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Ability to multitask, prioritize effectively, and manage time efficiently in a remote setting.
• High school diploma or equivalent required; a degree in business administration or a related field is advantageous.
• Must have a reliable internet connection and a dedicated home office setup.
• Willingness to be flexible with working hours to accommodate different time zones if necessary.
• A proactive and results-oriented mindset.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement, offering flexibility and work-life balance.
• Company-provided laptop and necessary software.
• Opportunities for professional development in remote management and operations.
• Performance-based bonuses.
• Contribution to medical aid and retirement fund.
• Be part of an innovative and growing company culture.