Area Cleaning Operations Manager

Placements24; Queenstown; On-site; NZD 110,000 - 160,000; Full time

Benefits offered by this job

Company vehicle

Performance bonus

Health benefits

Career progression

Job summary

Placements24 is seeking an experienced Area Cleaning Operations Manager to oversee cleaning services across multiple sites in the Queenstown area. This senior leadership role requires strategic planning, strong team leadership, and a proven track record in facilities management and contract compliance.

You will drive service quality, manage budgets, develop site supervisors, monitor health and safety, and cultivate client relationships to ensure consistent excellence in cleanliness and hygiene

Qualifications

• Minimum 5 years of experience in managing cleaning/ facilities operations.
• Proven track record managing multiple sites and large teams.
• Strong understanding of cleaning techniques, chemicals, equipment, and HSE standards.
• Excellent leadership, communication and problem-solving abilities.
• Experience with budget management and contract oversight.

Responsibilities

• Manage cleaning operations across a portfolio of client sites.
• Ensure high-quality service delivery meeting client expectations and contracts.
• Develop and implement operational plans, budgets and KPIs.
• Lead, motivate and develop site supervisors and staff.
• Conduct site visits and performance audits to drive continuous improvement.
• Maintain strong client relationships and address service issues proactively.
• Ensure compliance with health, safety, and environmental regulations and policies.
• Oversee inventory, supply chain and equipment maintenance.
• Drive adoption of new technologies to improve efficiency.
• Manage labour costs and scheduling to optimize resources.
• Report performance and client satisfaction to senior management.

Skills

Leadership

Contract management

Budget management

Health & safety

Client relationship management

Operational planning

Tools

MS Office

Facilities management software

Job description

About the Role

Our client, a leading national facilities management company, is seeking a dynamic and results-driven Area Cleaning Operations Manager to oversee cleaning services across multiple sites in the Queenstown, Eastern Cape region. This senior role requires a strategic thinker with extensive experience in managing large-scale cleaning operations, leading teams, and ensuring operational efficiency and client satisfaction. You will be responsible for the financial performance, service delivery, and team development within your designated area. The ideal candidate will possess a deep understanding of cleaning technologies, health and safety compliance, and contract management. This is a key leadership position within our client's operations, crucial for maintaining their reputation for excellence in service delivery in the Queenstown area and beyond. We are looking for an individual who can drive continuous improvement, foster strong client relationships, and ensure the highest standards of cleanliness and hygiene are met consistently. The role demands excellent leadership, problem-solving, and communication skills, along with the ability to manage complex operational challenges in a diverse geographical area.

Key Responsibilities

• Manage and direct all cleaning operations across a portfolio of client sites within the Queenstown, Eastern Cape area.
• Ensure consistent delivery of high-quality cleaning services that meet or exceed client expectations and contract specifications.
• Develop and implement operational plans, budgets, and performance metrics for the area.
• Lead, motivate, and develop a team of site supervisors and cleaning staff.
• Conduct regular site visits and performance audits to ensure standards are maintained and identify areas for improvement.
• Manage client relationships, conduct regular meetings, and address any service-related issues proactively.
• Ensure strict adherence to all health, safety, and environmental regulations and company policies.
• Oversee inventory management, supply chain, and equipment maintenance for the area.
• Drive innovation and implement new technologies and processes to enhance service efficiency and effectiveness.
• Manage labor costs, productivity, and staff scheduling to optimize resource allocation.
• Report on operational performance, financial results, and client satisfaction to senior management.

Requirements

• Minimum of 5 years of experience in managing cleaning operations, preferably within facilities management or contract cleaning sectors.
• Proven track record of successfully managing multiple sites and large teams.
• Strong understanding of cleaning techniques, chemicals, equipment, and health & safety standards.
• Demonstrated leadership and people management skills, with the ability to inspire and drive performance.
• Excellent financial acumen and experience in budget management.
• Strong contract management and client relationship skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficiency in using operational management software and MS Office Suite.
• Ability to travel regularly within the designated area.
• A proactive approach to identifying and resolving operational challenges.
• Must reside in or be able to reliably commute to Queenstown, Eastern Cape or surrounding areas.

Benefits

• Competitive executive-level salary and performance-based bonuses.
• Company vehicle and fuel allowance.
• Comprehensive health and retirement benefits.
• Significant opportunities for career advancement within a national organization.
• Direct impact on client satisfaction and the success of major contracts.
• Professional development and leadership training programs.
• Dynamic and challenging work environment.