Remote Campaign Response Administrator

HRS Talent Solutions; Napier; Remote; NZD 63,000 - 66,000; Full time

Job summary

HRS Talent Solutions in Napier, Hawke's Bay, NZ, is seeking a Marketing Response Administration Clerk for a remote, full-time role. The position focuses on managing an online campaign response queue, updating records, and providing courteous first replies within approved guidance.

The role emphasizes office administration and customer service, with training provided for campaign categories, response language, and consent processes. A home office setup is preferred.

Qualifications

• You need not have held a marketing job.
• Customer service or office administration experience can help, and the company is willing to train someone with little formal experience.
• You should be comfortable with email, online records, written instructions, and respectful follow-up.
• The employer will teach its categories, response language, and consent process.

Responsibilities

• Review replies in the assigned online campaign inbox.
• Match each response to the correct contact and campaign record.
• Categorize questions, corrections, opt-outs, and other requests under approved rules.
• Send a standard acknowledgement where appropriate.
• Route detailed questions to an authorized product or service colleague.
• Preserve a clear history of what was received and when it was handed off.
• Flag duplicate or conflicting contact information for review.
• Summarize unresolved response types for the campaign team.

Job description

HRS Talent Solutions in Napier, Hawke's Bay, NZ, is seeking a Marketing Response Administration Clerk for a remote, full-time role. The position focuses on managing an online campaign response queue, updating records, and providing courteous first replies within approved guidance.

The role emphasizes office administration and customer service, with training provided for campaign categories, response language, and consent processes. A home office setup is preferred.