Campaign Response Log Specialist

Hrstalentsolutions; Napier; Remote; NZD 63,000 - 66,000; Full time

Job summary

Hrstalentsolutions is seeking a Campaign Response Log Assistant for an all-remote, full-time role in New Zealand. You will manage the online response queue, keep accurate status notes, and craft courteous first replies within approved guidance.

Responsibilities include reviewing replies, matching them to campaigns, categorizing requests, routing complex questions to product or service colleagues, and preserving a clear history. Prior marketing experience is not required; training is provided.

Qualifications

• No marketing background required; company will train.
• Comfortable with email, online records, written instructions, and respectful follow-up.

Responsibilities

• Review replies in the assigned online campaign inbox.
• Match each response to the correct contact and campaign record.
• Categorize questions, corrections, opt-outs, and other requests under approved rules.
• Send a standard acknowledgement where appropriate.
• Route detailed questions to an authorized product or service colleague.
• Preserve a clear history of what was received and when it was handed off.
• Flag duplicate or conflicting contact information for review.
• Summarize unresolved response types for the campaign team.

Job description

Hrstalentsolutions is seeking a Campaign Response Log Assistant for an all-remote, full-time role in New Zealand. You will manage the online response queue, keep accurate status notes, and craft courteous first replies within approved guidance.

Responsibilities include reviewing replies, matching them to campaigns, categorizing requests, routing complex questions to product or service colleagues, and preserving a clear history. Prior marketing experience is not required; training is provided.