Relief Elective Booking Coordinator

Health New Zealand - Te Whatu Ora Te Matau A Māui Hawke'S Bay; Hawke's Bay; On-site; NZD 48,000 - 72,000; Part time

Job summary

Health New Zealand | Te Whatu Ora Te Matau a Māui Hawke's Bay is seeking a Relief Elective Booking Coordinator to support outpatient and surgical services at Hawke's Bay Hospital. The role is permanent, part-time (0.8 FTE), and involves coordinating bookings, managing waiting lists, and maintaining accurate patient information to help patients access timely care.

You will work closely with clinical and administrative teams to maximise clinic and theatre utilisation, assist with referrals, and

Qualifications

• Previous booking, scheduling, or appointment coordination experience.
• Excellent communication skills and the ability to build positive relationships with a wide range of people.
• Strong computer and data entry skills, including experience using Microsoft Word, Excel, and Outlook.
• A customer focused approach with excellent telephone manner and problem solving skills.
• The ability to adapt quickly, manage competing priorities, and work effectively as part of a team.
• An understanding of Te Tiriti o Waitangi and a commitment to equitable health outcomes and culturally responsive service delivery.

Responsibilities

• Coordinate outpatient appointments and elective procedure bookings.
• Manage waiting lists and maintain accurate patient information.
• Support delivery of key service targets.
• Help maximise clinic and theatre utilisation and support referral and booking processes.
• Coordinate outsourced elective procedures and maintain high data quality, customer service, patient safety and confidentiality.
• Work closely with clinical and administrative teams to ensure timely access to care.

Skills

Booking coordination

Communication skills

Data entry

Teamwork

Te Tiriti o Waitangi awareness

Job description

Relief Elective Booking Coordinator - Hawkes Bay Fallen Soldiers Hospital

Permanent, Part Time, 64 hours per fortnight (0.8 FTE)

A great opportunity to gain exposure across multiple services while playing an important role in helping patients access timely outpatient appointments and elective procedures across Hawke's Bay.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Relief Elective Booking Coordinator, you will provide cover and support across both the Outpatient and Surgical Elective Services Booking Teams, while also assisting other areas within Administration Services as required.

You will coordinate outpatient appointments and elective procedure bookings, manage waiting lists, maintain accurate patient information, and support the delivery of key service targets.

This is a varied and fast paced role where you will work closely with clinical and administrative teams to ensure patients are booked appropriately and receive timely access to care.

You will help maximise clinic and theatre utilisation, support referral and booking processes, coordinate outsourced elective procedures, and contribute to maintaining high standards of data quality, customer service, patient safety, and confidentiality.

Please click here to view the position description

About the Team/Service/Location

Our Administration Services team plays a vital role in supporting outpatient and elective services across Hawke's Bay Hospital.

Based in Hastings, you will join a collaborative team that works closely with clinicians, managers, and administrative colleagues to ensure patients receive efficient, coordinated, and high quality care.

For more information on living and working in Hawkes Bay clickHERE

About you

• Previous booking, scheduling, or appointment coordination experience
• Excellent communication skills and the ability to build positive relationships with a wide range of people
• Strong computer and data entry skills, including experience using Microsoft Word, Excel, and Outlook
• A customer focused approach with excellent telephone manner and problem solving skills
• The ability to adapt quickly, manage competing priorities, and work effectively as part of a team
• An understanding of Te Tiriti o Waitangi and a commitment to equitable health outcomes and culturally responsive service delivery
• Knowledge of health sector administration, elective services, or patient management systems would be an advantage

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.