Regulatory Support Officer — Hybrid & Growth Path

Auckland Council; Upper Harbour; Hybrid; NZD 62,000 - 65,000; Full time

Benefits offered by this job

Personal development

Hybrid work

Well-being focus

Career growth

Job summary

Auckland Council’s Building Consent team is seeking a fixed-term Regulatory Support Officer to support end-to-end consent processes in the Albany hub. You will apply strong admin skills to ensure smooth processing, acting in a customer‑focused role within a hardworking team.

Excellent written and verbal communication, SAP/Microsoft Office experience, and a proactive, detail‑oriented approach will help you thrive in a fast-paced environment with deadlines and a hybrid work option after training.

Qualifications

• 4+ years in business administration and customer service.
• Experience with complex databases.
• Good knowledge of building legislation (desirable).
• Experience with financial account reconciliation and invoicing (desirable).

Responsibilities

• Provide end-to-end support for building consent applications.
• Deliver high quality customer service to internal and external customers.
• Ensure accuracy and consistency of regulatory consent data.
• Handle customer inquiries and complaints related to financial disputes and invoicing.

Skills

Communication

Customer service

Attention to detail

Time management

Tools

SAP

Microsoft Office

Job description

Auckland Council’s Building Consent team is seeking a fixed-term Regulatory Support Officer to support end-to-end consent processes in the Albany hub. You will apply strong admin skills to ensure smooth processing, acting in a customer‑focused role within a hardworking team.

Excellent written and verbal communication, SAP/Microsoft Office experience, and a proactive, detail‑oriented approach will help you thrive in a fast-paced environment with deadlines and a hybrid work option after training.